Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Assistant Housekeeping Supervisor role.

Rezi rewrites your resume against Homewood Suites Rochester's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Assistant Housekeeping Supervisor posting at Homewood Suites Rochester — free, in seconds.

About the Role

The Assistant Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Supervisor functions in his/her absence.

Responsibilities

Ensure employees are attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Inspect Room Attendant’s work performance within assigned section daily to ensure standards and productivity levels are met.
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office.
Oversee the closing of the floors at the end of the day, ensuring Room Attendants’ carts are clean and restocked.
Ensure records of daily assignments are completed, signed off, and turned into the Housekeeping Office on time.
Maintain key control.
Handle items for "Lost and Found" according to standards.
Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager.
Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
Assist with training of Housekeeping staff.
Ensure completion of cleaning projects on a biannual basis.
Ensure overall guest satisfaction.
Conduct room inspections and re-train housekeepers to improve performance and correct deficiencies.

Requirements

High School diploma or equivalent required.
Two to three years of progressive experience in a hotel or related field preferred.
College course work in related field helpful.
Previous supervisory responsibility preferred.
Flexible and long hours sometimes required.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.

Skills

Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Location

Homewood Suites Rochester
2095 Hylan Dr.Rochester, NY 14623

Work Type

Hourly

Experience Level

Two to three years of progressive experience in a hotel or related field preferred.
Previous supervisory responsibility preferred.

Education Level

High School diploma or equivalent required.
College course work in related field helpful.

Benefits

Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

About the Company

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
www.highgate.com