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About the Role

Medtronic is a global leader in healthcare technology dedicated to alleviating pain, restoring health, and extending life. Join our Neuroscience portfolio, specifically the Neuromodulation Operating Unit, focused on improving lives through innovative therapies for neurological disorders, spine conditions, and chronic pain. This field-based role supports the sales team by providing technical, clinical, and educational support for our advanced therapies.

Responsibilities

Serve as the primary resource for clinical support in patient selection, basic troubleshooting, device utilization, and product follow-up.
Attend patient device implants and perform patient follow-up to ensure successful implantation.
Provide external staff education on bandage changes and other product-related specifications.
Offer timely product follow-up and support to patients, physicians, and other staff.
Respond to customer needs and product complaints with creative and feasible solutions.
Support sales representatives by meeting with clients to identify clinical needs and demonstrate product benefits.
Ensure facilities have clinical literature and marketing collateral.
Provide support for industry conferences, exhibits, and labs.
Maintain a working knowledge of SPR products, competitive devices, and neuromodulation techniques.
Maintain open and effective communication with all personnel, customers, and other Medtronic employees.
Establish relationships with all pertinent account players, including patients, physicians, nurses, administrators, and internal team members.
Collaborate with internal partners to educate and train physicians and hospital/clinic personnel on technical matters related to SPR products through in-person and remote training.
Manage administrative tasks, including timely patient documentation and data collection in Salesforce.
Remain current in all third-party accreditation requirements to ensure full access to each account.
Comply with all aspects of the Corporate Compliance Program.
Provide positive and constructive peer-to-peer guidance.
Occasionally assist with cases outside of assigned geographic territories.
Work outside of normal business hours as required.

Requirements

Bachelor's degree and a minimum of 2 years of relevant experience or an advanced degree with 0 years of experience.
Must have a valid driver's license, good driving record, and active vehicle insurance policy.
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Possess unrestricted U.S. work authorization at the time of hire and for the duration of employment (for non-Principal level roles).

Skills

Technical support
Clinical support
Educational support
Product demonstration
Patient training
Patient follow-up
Sales lead generation
Client relationship management
Troubleshooting
Device utilization
Staff education
Customer needs response
Product complaint resolution
Clinical needs assessment
Product benefit demonstration
Marketing collateral management
Industry conference support
Competitive device analysis
Neuromodulation techniques
Communication
Relationship building
Physician training
Hospital personnel training
Salesforce data collection
Third-party accreditation compliance
Corporate compliance
Peer-to-peer guidance

Location

Northern Manhattan

Work Type

Field-based
Full-time

Experience Level

2+ years of relevant experience (with Bachelor's degree)
0 years of experience (with advanced degree)

Education Level

Bachelor's degree
Advanced degree

Salary/Compensations

76000-95000-114000 USD

Benefits

Health insurance
Dental insurance
Vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Sales Incentive Plan (SIP)

About the Company

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life.
Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year.
SPR is a medical technology company focused on advancing minimally invasive therapies for the treatment of pain.
SPR's SPRINT® PNS System delivers short-term peripheral nerve stimulation therapy for sustained pain relief.
SPR is now part of Medtronic.

Equal Opportunity

Medtronic provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.