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About the Role
Heartland Alliance International (HAI) is expanding the Marjorie Kovler Center (MKC) into New York City, extending its nationally recognized survivor-centered model to reach more individuals and communities. The Sr. Program Manager will oversee and provide leadership for the delivery and continued development of services for program participants at MKC-NYC, managing program quality, operations, staff supervision, planning, and continuous improvement.
Responsibilities
- Leads the development and ongoing improvement of the NYC Survivors of Torture (SOT) program’s service delivery model, monitoring and evaluation practices, and related systems.
- Ensures program compliance with grant objectives, donor requirements, and HAI policies and procedures.
- Resolves complex programmatic and operational issues and develops recommendations for senior leadership.
- Contributes to strategic planning, organizational decision-making, resource prioritization, and development of MKC-wide initiatives as a member of the MKC Strategic Leadership Team.
- Supervises NYC SOT staff, including interviewing, hiring, training, and performance management.
- Assesses program staffing needs and recommends changes to staffing structures, roles, and resources.
- Provides coaching and professional development support to staff.
- Develops and manages the program budget in collaboration with Finance and senior leadership.
- Partners with Development team and senior leadership to shape program strategy, scope, staffing model, budgets, and outcomes for funding.
- Ensures high-quality, accurate, and timely donor reporting.
- Oversees internal and external training initiatives for staff and community partners.
- Evaluates training effectiveness and implements improvements.
- Represents the NYC SOT program within HAI and with external stakeholders.
- Develops and strengthens partnerships to expand resources and referral networks.
- Ensures NYC SOT program representation in relevant coalitions and work groups and identifies collaboration opportunities.
Requirements
- A master's degree (M.A./M.S.) in social work, psychology, or related human service equivalent.
- At least four years of clinical experience.
- A minimum of 8 years of experience working with individuals with complex trauma, including refugees, asylum seekers, survivors of torture, or other highly vulnerable populations.
- A minimum of 3 years of experience supervising multidisciplinary teams and managing service delivery programs.
- Full licensure to practice within the work location (LCSW, LCPC or Clinical Psychologist) required.
Skills
- Proficiency in Microsoft 365
- Ability to remain calm, flexible, and solution-oriented in high-pressure or crisis situations.
- Commitment to ethical practice, confidentiality standards, and professional development.
- Bilingual proficiency in a language other than English (e.g., Spanish, French, Arabic, or Portuguese) is strongly preferred.
Location
- New York, NY
Work Type
- Hybrid
- Regular Full-Time
Experience Level
- 8 years of experience working with individuals with complex trauma
- 3 years of experience supervising multidisciplinary teams and managing service delivery programs
Education Level
- Master's degree (M.A./M.S.) in social work, psychology, or related human service equivalent
- Full licensure to practice within the work location (LCSW, LCPC or Clinical Psychologist)
About the Company
- Heartland Alliance International (HAI) is a global human rights organization advancing the health and human rights of marginalized communities.
- HAI provides trauma-informed mental health care, access to justice for survivors of rights abuses, and stigma-free health services.
- Through innovative, equity-driven approaches, HAI promotes human rights protections and gender equality across its global and U.S.-based programs.
- HAI's Marjorie Kovler Center (MKC) is a nationally recognized treatment center for survivors of torture and severe trauma and their families.
- Serving individuals from more than 60 countries, MKC provides trauma-informed, culturally responsive mental health, medical, and social services.
- The center also advocates for the end of torture worldwide and for the rights of immigrant and refugee communities.
Equal Opportunity
- Heartland Alliance International makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization’s AIDS Policy Statement of September 1987.