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About the Role
The Lead Maintenance Technician works independently, reporting to the Community Manager, to support overall building operations. This role requires a varied technical skill set, strong time management, and the ability to work under pressure in various conditions while upholding high customer service standards.
Responsibilities
- Oversee the maintenance department for optimal efficiency and adherence to building standards.
- Review daily operations, identify improvements, and report to the Community Manager.
- Conduct routine inspections of mechanical equipment and schedule repairs.
- Manage daily service requests and staff assignments.
- Review and delegate work orders to ensure timely and issue-free completion.
- Support the maintenance team, follow up on outstanding issues, and communicate with residents.
- Report issues, obstacles, or concerns to the Community Manager.
- Conduct weekly meetings with the maintenance team to discuss work orders, obstacles, inventory, and contractor needs.
- Manage inventory to ensure shops are stocked within budget.
- Orient, supervise, schedule, and follow up with contractors.
- Review daily and weekly walkthroughs conducted by the team.
- Conduct monthly inspections of mechanical equipment and common areas.
- Provide orientation, support, and training plans for new maintenance hires.
- Review and support current maintenance team struggles.
- Manage daily administrative tasks including emails, scheduling, resident follow-up, and purchase orders.
- Coordinate suite renovation requirements.
- Manage month-end team activities, work orders, and suite checks.
- Collaborate with the Community Manager on monthly safety inspections.
- Participate in capital projects and provide site support to contractors.
- Attend building emergencies during office hours and manage the on-call schedule.
- Be onsite for major building emergencies and ensure incident reports are completed.
- Coordinate annual fire drills with the Community Manager.
- Plan and supervise repair requests and maintenance tasks.
- Conduct building and grounds walkthroughs, addressing noted problems.
- Immediately report critical issues like break-ins, property damage, or system failures to management.
- Note and report cleaning deficiencies to management.
- Conduct daily inspections of all mechanical and electrical equipment.
- Organize teams for cleaning building exterior grounds, sidewalks, and parkades.
- Manage the preparation of suites for turnover to new residents.
- Update and maintain maintenance records, inspection reports, and contractor files.
- Monitor and respond to issues regarding building automated systems (BAS).
- Handle building maintenance requests from residents professionally and courteously.
- Identify and address operational deficiencies and property damage.
- Investigate and rectify air quality, heating, and cooling issues.
- Assist with monitoring and maintaining access systems.
- Coordinate and supervise preventative maintenance of all building equipment and systems.
- Oversee housekeeping, repair, and maintenance services for common areas and resident suites.
- Manage scheduled removal and changing of bins from the compactor.
- Perform minor plumbing repairs and identify major issues requiring contractors.
- Supervise and participate in painting and general repairs.
- Change burned-out lamps and bulbs and perform minor electrical repairs if licensed.
- Replace locks, change door handles, and repair or replace door closers.
- Install interior suite, closet, balcony, and suite entry doors.
- Measure for and repair/re-hang window blinds.
- Perform minor drywall repairs and painting; repair grout; remove and replace counters.
- Test emergency generator monthly and coordinate bi-annual maintenance.
- Participate in fire and life safety operations.
- Maintain inventory of maintenance supplies and re-order with approval.
- Inspect vacant units for cleaning needs or damage and coordinate repairs.
- Perform and coordinate painting and repairs to vacant units.
- Assist with annual suite inspections.
- Monitor landscape contractor activities and irrigation systems.
- Inspect roofs and roof drains weekly during autumn and winter.
- Distribute ice melt and complete snow removal.
- Ensure city curbs/gutters are clean daily.
- Handle daily garbage and recycling operations.
- Assist with maintaining updated contractor contact sheets.
- Establish repair project priorities and estimate costs.
- Prepare purchase orders and order maintenance supplies.
- Respond to major incidents (break-ins, fires, floods) and complete incident reports.
- Ensure elevator pads are hung and taken down for move-ins/outs.
- Ensure contractors abide by OSHA and safety programs.
- Maintain a clean, tidy, and orderly maintenance office, workshops, and work areas.
- Be on call periodically after hours and on weekends/holidays.
- Review and coordinate corrective action on difficult resident maintenance complaints.
- Comprehend all mechanical, structural, and plumbing aspects of the complex.
- Undertake maintenance and repairs requests support if required.
- Confer with the Community Manager on major operating problems and recommend improvements.
- Complete all preventative maintenance requirements and retain records.
- Conduct and perform monthly safety inspections and weekly safety meetings.
- Develop and supervise schedules for other maintenance technicians.
- Assist in progress inspections of on-site work performed by outside contractors.
- Perform all other assignments and responsibilities as directed.
- Comply with all safety measures.
Requirements
- Knowledge of governing legislation including the Residential Tenancies Act, Human Rights Code, Building Code, Fire Code, and Occupational Health and Safety.
- Maintenance experience in a residential/rental environment.
- Experience and knowledge of HVAC systems, chillers/cooling towers, BAS systems, fire prevention systems, security access systems, and general building repairs.
- Valid driver's license.
- Ability to lift and/or hold heavy and awkward items.
- Ability to climb ladders.
- Ability to walk at a quick pace and use stairs.
- Ability to crawl and kneel.
- Use of cell phone with texting capabilities.
- Proficiency in Microsoft Outlook, Microsoft Word, and Microsoft Excel.
- Operation of Direct Digital Controls and building access systems.
Skills
- Technical skills
- Time management
- Customer service
- Communication
- Supervision
- Problem-solving
- Organization
- Budget management
- Training
- Safety compliance
Location
- Ontario
Work Type
- Live-in
- Full-time
Experience Level
- Lead
- Supervisory
About the Company
- Concert is committed to upholding high customer service standards.