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About the Role
We are looking for a Growth Director to help take our client partnerships to the next level. This role focuses on identifying untapped opportunities, deepening strategic relationships, and building scalable commercial ecosystems for sustainable growth. You will work with leading FMCG brands to drive shopper acquisition, loyalty, purchase frequency, and measurable sales results across multiple markets.
Responsibilities
- Own revenue growth across a portfolio of strategic FMCG clients, identifying opportunities to expand partnerships and unlock new value.
- Deliver ambitious revenue and growth targets across existing and new client relationships.
- Identify and convert upsell, cross-sell, and expansion opportunities across TLC's products, platforms, and reward ecosystem.
- Lead and close high-value commercial opportunities, including six-figure and multi-year agreements.
- Increase client lifetime value while reducing churn and commercial risk.
- Build and execute strategic account plans that create predictable, repeatable growth.
- Develop growth strategies aligned with client business objectives.
- Identify opportunities to scale successful programs across brands, categories, and markets.
- Partner with Account Management teams to ensure exceptional delivery supports commercial growth.
- Act as a senior strategic advisor and escalation point for key clients.
- Drive adoption of TLC's most scalable and commercially successful solutions.
- Collaborate with Product and Technology teams to shape future innovations.
- Optimize pricing, deal structures, and commercial frameworks.
- Balance client outcomes with TLC profitability in every decision.
- Lead growth strategies for complex international accounts.
- Align regional teams around shared commercial objectives.
- Ensure clients experience TLC as one connected global partner.
- Create consistency while respecting local market needs.
- Maintain accurate forecasting, revenue planning, and pipeline management.
- Monitor performance against targets and proactively address risks.
- Use data and insights to continuously improve growth strategies.
- Provide visibility and accountability across your portfolio.
Requirements
- Proven track record in commercial leadership, client growth, or strategic account management.
- Experience managing senior stakeholders within complex, multi-market organizations.
- History of winning, growing, and retaining large-value client partnerships.
- Demonstrated success securing six-figure and multi-year commercial agreements.
- Experience working across commercial, delivery, and product teams.
- Strong financial and commercial acumen.
- Excellent negotiation and deal-structuring skills.
- Ability to identify opportunities and convert them into measurable commercial outcomes.
- Experience forecasting, planning, and managing revenue performance.
- Confidence operating within a global matrix environment.
- Understanding that growth in FMCG is created by building scalable consumer engagement programs.
- Ability to demonstrate how successful campaigns have been transformed into repeatable commercial platforms.
- Experience using success to build deeper, longer-lasting client partnerships.
Skills
- Commercial strategy
- Relationship building
- Negotiation
- Deal structuring
- Forecasting
- Revenue planning
- Pipeline management
- Data analysis
- Strategic account management
Location
- Global
Work Type
- Full-time
Experience Level
- Senior
Salary/Compensations
- Competitive salary + uncapped commission structure
Benefits
- Work with the world’s biggest brands to create amazing campaigns
- Collaborative and dynamic team culture where every win is celebrated
- Excellent learning & development opportunities
- Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues
- Weekly webinars to support your development through our People Academy
- Annual TLC Wellness Week and programmes throughout the year
- TLC Culture Club - including seasonal social events, tasty lunches & more
- TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
- TLC Rise - supporting and empowering women into leadership roles
- 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
- TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme
About the Company
- TLC Worldwide helps the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards.
- Their programs are designed to shift behaviour, boost ROI and build genuine brand love at a fraction of the cost of discounting and cash offers.
- Backed by COSMOS, their all-in-one program platform, they deliver personalized campaigns at scale with live data, smart insights, and seamless customer journeys.
- They have 30 years of experience mastering customer motivation, combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.
- TLC is 400+ people strong, across 15 global hubs, comprising marketers, creatives, and strategists who care about doing great work and having fun.
- They celebrate bold thinking, empower growth, and champion a culture that helps people thrive.
- TLC's team thrives on innovation, creativity, and bold ideas.
- TLC Worldwide is ambitious, entrepreneurial, and genuinely global.
- They work with some of the world's most recognized brands, collaborate with talented colleagues across multiple markets, and offer the opportunity to shape the future growth of both clients and the business.
Equal Opportunity
- At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.
- A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.