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About the Role
As Café Supervisor, you will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, embodying values of local sensitivity, global sensibility, crafted experiences, emotional hospitality, responsibility, care, fun, quirkiness, and pioneering wellness. Sustainability, wellness, and out-of-the-ordinary experiences are core to Six Senses, and you will safeguard these pillars with active participation in brand initiatives.
Responsibilities
- Supervise the Barista Team across café operations.
- Manage seasonal menu updates and support creativity and new offerings in collaboration with Director of Bars and Restaurant Manager.
- Present and explain the coffee drink menu, including differences in coffee beans, preparation machines, and devices, as well as deli and bakery items.
- Prepare and sell coffee drinks, juices, and smoothies following recipes and techniques.
- Improve food and beverage quality by learning about different brewing methods, beverage blends, food preparation, and presentation techniques.
- Ensure all mis-en-place for coffee recipes, juices, and smoothies are correctly prepared prior to service.
- Organize supplier training and improve general coffee & tea knowledge.
- Engage with coffee suppliers and understand their philosophy.
- Assist in controlling the outlet's operational budget.
- Update signage, menus, and displays.
- Supervise and oversee stock management for all food and beverage in the outlet.
- Maintain inventories by replenishing coffee bean supply, stocking coffee brewing equipment, and maintaining supplies for the coffee bar.
- Ensure guest comfort and enjoyment of coffee requests throughout service.
- Ascertain guest satisfaction and ensure correct handling of all guest billing procedures.
- Maintain a high standard of personal appearance, grooming, and hygiene.
- Adhere strictly to LQA standards.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in a similar operational role in luxury hotels with proven results.
- Experience in coffee and tea brewing, understanding the production process from growth to final beverage.
- Knowledge of the characteristics of different types of coffee and tea, and the roasting process.
- Possess knowledge in Fair Trade coffee.
- Familiarity with Food and Beverage terminology, application, operation, wine service, costs, menu development, food and hygiene codes, and controlling inventory.
- Fluent in English.
- Hold the right to work in the UK.
- Sponsorship is not available for this role.
Skills
- Advanced MS Office – Word, Excel, PowerPoint and Outlook.
- Familiarity with various hotel systems including POS, PMS and CRM platforms.
- Understanding of coffee and tea production process.
- Knowledge of different coffee and tea characteristics and roasting processes.
- Knowledge in Fair Trade coffee.
- Familiarity with Food and Beverage terminology, application, operation, wine service, costs, menu development, food and hygiene codes, and controlling inventory.
Location
- London
Work Type
- Full-time
Experience Level
- 1 year experience in a similar operational role
Education Level
- High school diploma or equivalent
- Hospitality diploma/degree from a recognised hospitality school is preferred
Salary/Compensations
- Competitive Salary Package
Benefits
- Up to 33 Days of Paid Holiday Per Year
- Global Career Development opportunities within Six Senses and IHG properties
- Hotel & Dining Discounts across IHG hotels and restaurants
- Complimentary Nights at Six Senses Hotels or Resorts
- Enhanced Family Leave (maternity, paternity, adoption)
- Comprehensive Financial Protection (pension scheme, life assurance, income protection, critical illness cover)
- Holistic Wellbeing activities
- Travel Season Ticket Loans
- Medicash Plan
- Community & Volunteering Opportunities
- Health Assured & Wisdom App (24/7 confidential support)
About the Company
- Six Senses London is an equal opportunity employer.
Equal Opportunity
- This policy applies to all terms and conditions of employment.