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About the Role
This role combines hands-on IT support with building automations for internal tools, offering real ownership from day one. You will be responsible for keeping the team's devices running and improving workflows through automation.
Responsibilities
- Solve laptop issues and handle upgrades (diagnose, fix, escalate)
- Prepare new joiner laptops and run tool-setup sessions
- Process returns: collect, reset, refurbish, re-stock
- Manage the employee equipment budget: handle orders and returns (e.g. headphones, keyboards) and keep records accurate
- Run the internal Hardware Store: receive, prepare, ship used devices
- Be the first point of contact with device vendors
- Improve and automate workflows in internal tools (built with Lovable, n8n, siit)
- Keep runbooks current, document new cases
- Support onboarding days, meet new joiners, help with onsite coordination
Requirements
- Enrolled student, ideally IT/CS or similar
- Hands-on IT support experience (helpdesk, device setup, troubleshooting)
- Structured and reliable, follows processes and thinks along, knows when to escalate
- Solid macOS knowledge
- Google Workspace knowledge
- Slack knowledge
- Service mindset
- Patient
- Explains tech simply
- Communicates clearly
- Fluent English
- German B1+ is a plus
- Lovable, n8n or similar low-code tools (nice to have)
- Python (nice to have)
- MDM / Apple Business Manager (nice to have)
- Asset management or procurement (nice to have)
- Basic Windows troubleshooting (nice to have)
Skills
- macOS
- Google Workspace
- Slack
- Lovable
- n8n
- Python
- MDM
- Apple Business Manager
- Asset management
- Procurement
- Windows troubleshooting
Location
- Berlin
Work Type
- office-first
- Intern
- Working student
Experience Level
- Intern
- Working student
Education Level
- Enrolled student, ideally IT/CS or similar
Salary/Compensations
- €28,920 - €32,600 (Intern)
Benefits
- Real ownership as our IT hardware expert
- Build things your colleagues use daily
- Productivity budget
- Team events budget
- ChefCoco office lunches
- Internal trainings
About the Company
- We're revolutionizing e-commerce operations.
- At Hive, we empower brands to excel in the digital commerce era through our innovative operations platform. By combining cutting-edge technology with a curated network of top-tier operations partners, we deliver measurable results.
- Our comprehensive platform streamlines the entire operational chain through a single, intuitive interface. Since our founding in 2020, we've rapidly grown to become one of Europe's leading operations platform, partnering with hundreds of innovative brands. With strategic locations in Berlin, Paris, Milan, Madrid, London, and Amsterdam. Backed by prestigious investors including Tiger Global, Earlybird, and Picus Capital, we're scaling our impact across Europe.
Equal Opportunity
- Diversity and inclusion are core to our success. We actively cultivate an environment where every team member, regardless of background, can thrive. We welcome talent from all walks of life, regardless of religion, ethnicity, nationality, gender, sexual orientation, age, marital status, or disability. At Hive, authenticity and professional growth go hand in hand.