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About the Role
The Practice Manager is an administrative supervisory role responsible for the daily and overall operations of Stony Brook Ambulatory Sites. This role coordinates administrative functions, plans and supports site development, and ensures consistency. The Practice Manager monitors provider templates and patient visit scheduling to maximize capacity with current resources, fosters effective communication, and participates in revenue cycle functions, quality, and service initiatives.
Responsibilities
- Works with the Ambulatory Nurse Manager and Medical Director to coordinate and improve patient care services and patient flow.
- Provides direction and supervision for the Front Desk Receptionists, Clerks and other Administrative Support staff.
- Makes recommendations for staffing needs and monitors overall work productivity in collaboration with the Nurse Manager.
- Develops and maintains a thorough working knowledge of Cerner to train Front Desk staff and evaluate operations.
- Serves as the liaison between Administration, Clinical teams and Patients.
- Implementation of EHR quality programs.
- Promotes positive customer service by effectively interacting with patients, frontline staff and supervisors and addressing patient complaints.
- Prepares purchase requisitions.
- Approves and issues purchase orders in accordance with organization policy and negotiated terms and conditions.
- Orders materials and services as per negotiated contracts.
- Vaccine protocol management.
- Assist the Administrator in carrying out special projects and reports.
- Participates in the QI process to ensure compliance with all policies and procedures.
- Ensures department and division staff adheres to Corporate Compliance Program, HIPAA regulations and all other regulatory standards.
- Supports or may assist with key revenue cycle functions, including scheduling, insurance verification, co-pay collection, charge capture and referral management.
- Participates in all activities necessary to implement the multi-disciplinary patient-centered medical home approach.
- Other duties as assigned.
Requirements
- Bachelor’s Degree in Business Administration, Healthcare Administration, Finance or related field.
- 5 years of progressive management experience in an ambulatory care setting or a related field.
- Human Resources experience.
- Excellent communication skills, both verbal and written.
- Knowledge of public health policies and procedures and collaborative management techniques.
- Working knowledge of IDX practice management system and Cerner electronic health record system.
Skills
- Cerner
- IDX practice management system
- Communication skills
- Public health policies and procedures
- Collaborative management techniques
- Human Resources
Location
- Stony Brook, NY
Work Type
- Full Time
- Onsite
Experience Level
- 5 years of progressive management experience
Education Level
- Bachelor’s Degree in Business Administration, Healthcare Administration, Finance or related field.
Salary/Compensations
- $98,907 - $113,448
Benefits
- All employee benefits are provided by StaffCo.
About the Company
- StaffCo is a Professional Employer Organization (PEO) responsible for all aspects of employment, including hirings, promotions, disciplines, terminations, the day-to-day direction and supervision of work, as well as labor relations and collective bargaining.
- StaffCo is fully responsible for providing all payroll and human resources services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits.
- SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations.
Equal Opportunity
- CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.
- CPMP expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.
- Improper interference with the ability of CPMP’s employees to perform their job duties may result in discipline up to and including discharge.