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About the Role
The Student Experience team designs, develops, and delivers initiatives to enrich students' academic journeys, foster connections, empower growth, and ensure post-graduation engagement. The role focuses on Career Development, Alumni Affairs & Community Engagement, strengthening connections between students, graduates, employers, and the CODE community.
Responsibilities
- Design and grow community programmes connecting students, alumni, faculty, and industry partners.
- Build peer-to-peer and mentoring networks for students and graduates.
- Develop alumni engagement touchpoints, including newsletters, updates, and events.
- Own the approach to ongoing alumni engagement, including communications and events.
- Lead the integration of new graduates into the alumni community.
- Collaborate on Graduation and transition activities for a smooth handover to alumni status.
- Develop initiatives to strengthen long-term relationships among students, alumni, employers, and the CODE community.
- Own the continuous improvement of key student journeys from onboarding through graduation.
- Map student journeys and service processes to identify areas for improvement.
- Design timely, coherent, accessible, and student-centered communication touchpoints and service interactions.
- Plan and deliver partner and networking events.
- Lead the planning of SX formats and events and the integration of new graduates into the alumni community.
- Own the continuous improvement of workflows across digital tools like HubSpot, Jira, Notion, Slack, and Google Workspace.
Requirements
- 3+ years of experience in student support, student life, career services, alumni relations, community management, event management, or a related field.
- At least 2 years in a management or team-lead role.
- Proven track record of building community or membership programmes.
- Experience developing and executing strategy, managing budgets, and delivering measurable outcomes.
- Experience building and maintaining relationships with external partners.
- Excellent communication and interpersonal skills, with the ability to support students with empathy and discretion.
- Strong organisational and time-management skills, with the ability to lead multiple work streams.
- Proactive, solution-focused approach and comfort operating in a dynamic environment.
- Proficiency with digital tools such as Google Workspace, Notion, and Slack.
- Comfort with feedback collection and data analysis.
- Familiarity with Confluence, Jira, and CRM systems and student information software, preferably HubSpot.
- English at C1 level or higher.
- German at B2 level or higher.
- Experience working in an international or multicultural environment.
- Experience with DEI topics.
- Bachelor's degree or equivalent academic experience.
Skills
- Community building
- Strategy development
- Budget management
- Relationship building
- Communication
- Interpersonal skills
- Empathy
- Discretion
- Organisation
- Time management
- Problem-solving
- Adaptability
- Google Workspace
- Notion
- Slack
- Feedback collection
- Data analysis
- Confluence
- Jira
- CRM systems
- Student information software
- HubSpot
Location
- Berlin
Work Type
- Permanent contract
- Part-time
- Flexible hours
- Remote work options
Experience Level
- 3+ years of experience
- 2 years in management or team-lead role
Education Level
- Bachelor's degree or equivalent academic experience
Benefits
- 25 days of annual leave
- Retirement & pension plans
- BVG ticket benefit
- Access to Masterplan learning platform
- Summer and winter employee events
- 10 sessions per year with Nilo.Health for mental wellbeing
About the Company
- CODE is a private state-recognized and accredited university of applied sciences embedded into the vibrant network of Berlin’s digital economy.
- Our study programs are based on a self-directed project-based learning concept.
- Our goal is to provide students with practical, real-world, and digitally-oriented education.
- CODE's atmosphere is creative and dynamic, with an international team in the heart of Berlin.
- We value your strengths and support professional development.
- CODE is shaping the future of higher education.
- CODE aims to be a place where everyone feels able to be themselves and do their best in an inclusive and respectful working environment.
- We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives.
Equal Opportunity
- We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives – particularly people of color, LGBTQIA+ and those with disabilities.
- We value diverse backgrounds and believe they are integral to our growth and development as an institution.