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About the Role

The Outpatient Stroke Program Coordinator will provide comprehensive administrative support for the daily operations and continued development of UBMD Neurology's outpatient stroke program. This role serves as a primary point of contact for patients and families, managing scheduling, patient communication, referrals, and coordination of outpatient services.

Responsibilities

Serve as a primary administrative contact for stroke patients and caregivers.
Manage new patient appointments, follow-up scheduling, cancellations, and rescheduling.
Respond to patient calls and messages, directing clinical concerns to the appropriate nursing or provider staff.
Coordinate referrals, outside appointments, and administrative follow-up needs.
Maintain organized provider schedules and assist with filling available appointment openings.
Collaborate with the stroke RN and providers to support continuity of outpatient care.
Assist in coordinating the administrative aspects of post-stroke TCM, including monitoring discharge referral workqueues and scheduling timely follow-up appointments.
Track outstanding referrals and appointments to reduce delays and patients lost to follow-up.
Support scheduling, patient education logistics, and administrative coordination for the developing ILR program.
Assist with development and refinement of administrative workflows within Epic.
Identify opportunities to improve patient communication, scheduling, and referral processes.
Help establish and maintain standardized administrative procedures for the stroke program.
Work collaboratively with clinical and administrative staff to support efficient daily operations.

Requirements

Experience in medical administration, patient care coordination, or outpatient healthcare operations.
Excellent interpersonal and patient communication skills.
Strong organizational skills and ability to manage competing priorities independently.
Experience with electronic medical records and scheduling systems.
Ability to identify workflow issues, problem-solve, and work collaboratively with clinical staff.
Professionalism, reliability, attention to detail, and commitment to patient-centered care.
Bachelor's degree in business administration, healthcare administration, or a related field, or equivalent relevant experience.
Previous experience in an outpatient medical practice, specialty healthcare setting, or care coordination role.
Experience developing or improving administrative workflows.
Familiarity with Epic or comparable electronic health record systems.

Skills

Interpersonal skills
Patient communication skills
Organizational skills
Electronic medical records systems
Scheduling systems
Problem-solving
Collaboration
Professionalism
Reliability
Attention to detail
Patient-centered care
Workflow development
Epic

Location

On-site

Work Type

Full-Time

Education Level

Bachelor's degree in business administration, healthcare administration, or a related field, or equivalent relevant experience.

Salary/Compensations

$25.00–$32.00 per hour

Benefits

401(k) retirement plan
Health, dental, and vision insurance
Health savings account (HSA)
Paid time off
401(k) with matching

About the Company

UBMD Neurology is a healthcare organization focused on neurology services.

Equal Opportunity

University Neurology Inc. is an Equal Employment Opportunity (EEO) employer.