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About the Role
This is a critical support role in a pressurized environment, demanding technical acumen and the ability to assimilate information quickly, with a focus on support, Incident and Problem Management within the Post Execution Technology Production Services team.
Responsibilities
- Serve as the first point of contact for all support queries and application incidents, taking ownership through to completion.
- Possess basic functional knowledge of Trade processing, Settlements, and Middle Office in investment banking.
- Review service availability, performance, and stability, proactively identifying trends and resolving issues.
- Collaborate with regional/global team members and users to address and resolve reported queries/issues.
- Establish strong collaborative relationships between Production Services, Application development teams, the business, and Infrastructure groups.
- Ensure software or hardware changes do not impact application service levels.
- Demonstrate strong, dedicated teamwork with flexibility and adaptability.
- Perform weekend & holiday support activities on a rotation basis.
Requirements
- Proficiency in Unix/Linux skills, including ability to understand and write shell/Perl/Python scripting.
- Hands-on technical support experience in Databases – Sybase/SQL Server/Oracle.
- Strong knowledge of Autosys job scheduling setup and configuration.
- Experience with IT Incident, Problem, and Change Management processes.
- Excellent communication, listening, and interpersonal skills.
- Strong analytical and problem-solving skills.
- Experience in change deployment execution and supporting disaster recovery tests.
- Ability to present technical information in clear, concise language to users and stakeholders.
Skills
- Unix/Linux
- Shell scripting
- Perl scripting
- Python scripting
- Sybase
- SQL Server
- Oracle
- Autosys
- IT Incident Management
- IT Problem Management
- IT Change Management
- Communication skills
- Listening skills
- Interpersonal skills
- Analytical skills
- Problem-solving skills
- Change deployment execution
- Disaster recovery testing
- FIX protocol
- Technical presentation
Location
- New York
Work Type
- Contractor
- Onsite
Experience Level
- Senior
Salary/Compensations
- $750 - $850 per day
Benefits
- Full range of medical, financial, and/or other benefits
- 401(k) eligibility
- Various paid time off benefits (vacation, sick time, parental leave)
About the Company
- Nomura is a financial services group with an integrated global network, connecting markets East & West across Wealth Management, Investment Management, Wholesale, and Banking.
- Driven by the insights of some 28,000 people worldwide, Nomura services client needs by delivering unparalleled access to, from and within Asia.
- The Information Technology department at Nomura is at the forefront of innovation, driving technology solutions that empower our business and enhance client experiences.
- We leverage cutting-edge technologies to develop and maintain robust systems and infrastructure, ensuring the security, reliability, and efficiency of our operations.
- Join our team and be part of a dynamic and collaborative environment that embraces technological advancements to deliver value and drive our digital transformation journey.
Equal Opportunity
- Nomura is an Equal Opportunity Employer