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About the Role
Surefox North America Inc is seeking an experienced full-time Security Events Program Manager with leadership experience and strong organizational skills to join their team in the Bay Area. The role involves ensuring officers perform duties in accordance with client policies and regulations, overseeing all aspects of operations within a specific program, and assisting in strategic planning for program growth. The manager will also act as a liaison between Surefox and its client to maintain service quality and identify efficiencies.
Responsibilities
- Build and manage event staffing plans based on client requirements, scope, and budget, including scheduling, confirmations, and real-time coverage management
- Resolve call-outs, gaps, and last-minute changes, and partner with recruiting and field operations to maintain a bench of qualified, credentialed personnel
- Plan and support event activations from pre-event logistics through teardown, including site walkthroughs, post orders, run-of-show details, and team briefings
- Coordinate with venue, client, and vendor stakeholders, and be on-site as needed to uphold service standards
- Prepare and submit accurate client invoices, reconcile timesheets against schedules and billing, and resolve discrepancies promptly
- Track event budgets and expenses, flag variances to the Regional Area Manager, and support payroll validation and contract compliance
- Author and deliver After Action Reports (AARs) covering event summaries, incident documentation, lessons learned, and recommendations
- Maintain event files and records, and produce recurring operational and performance reports for client and internal leadership
- Serve as a day-to-day contact for client leadership, providing proactive updates, escalating issues early, and bringing solutions
- Partner with the Regional Area Manager on strategy, client expectations, and service delivery
- Ensure all officers and subordinate leadership assigned to your program are performing their duties in accordance with client policies and procedures, and all state & federal regulations
- Oversee and manage all aspects of operations within your specific program
- Assist the Region Account Manager in analyzing current procedures and developing strategic planning for the future growth and sustainability of the program
- Act as a liaison between Surefox and its client to ensure that the quality of service is being maintained and to identify ways in which Surefox can be more efficient and effective in its responsibilities
- Monitor and maintain the strategic direction and relationships that are critical in achieving organizational growth
- Oversee the delivery and consistency of Surefox’s counseling program to assigned Security Events Program Manager and other direct reports
- Identify deficiencies and gaps in operations that require more training
- Ensure the security posture is maintained to the level required by the client
- Handle all other tasks and assignments given by your Regional Account Manager and Surefox Leadership
Requirements
- 4-6+ years of experience in event operations, security operations, workforce coordination, or a related field
- Experience staffing and scheduling large or high-profile events
- Working knowledge of invoicing, billing reconciliation, and budget tracking
- Strong writing skills, including experience producing formal reports such as AARs
- Comfort working with executive-level client stakeholders
- Proficiency in Microsoft Office or Google Workspace (especially Excel/Sheets) and workforce scheduling platforms
- Flexibility to work evenings, weekends, and on-site event days
- Background in security, hospitality, live events, or corporate event management (Preferred)
- Experience supporting a single embedded client account (Preferred)
- Familiarity with licensing and credentialing requirements for security personnel (Preferred)
- Bachelor’s degree or equivalent experience (Preferred)
Skills
- Leadership experience
- Strong organizational skills
- Good communication skills
- Ability to interact in a professional and respectful manner
Location
- San Francisco, CA
Work Type
- Full-time
Experience Level
- 4-6+ years
Education Level
- Bachelor's degree or equivalent experience
Salary/Compensations
- $180,000.00 - $210,000.00
Benefits
- Competitive Medical Benefits
- 401k (optional)
About the Company
- Surefox North America Inc is a veteran owned company that prides itself on creating a diverse and unique culture of trained and talented individuals.
- We encourage veterans and candidates that are currently in the military reserve to apply.
- We welcome all who share the same passions for protection as we do.
Equal Opportunity
- We are not offering visa sponsorship for this position at this time.