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About the Role
This role requires regular interaction with clients in Region X, where English is the primary language of business. Therefore, fluency in English is essential. The Claims Supervisor contributes to Wawanesa's goal of providing exceptional and consistent claims service by leading the claims team, focusing on achieving key business objectives and adhering to customer service standards.
Responsibilities
- Provide exceptional customer service.
- Coordinate and oversee the daily activities of the claims team.
- Provide guidance and coaching to staff and specialists.
- Manage service levels by organizing, assigning, and monitoring workflow and prioritizing to ensure maximum efficiency and productivity in accordance with company policies, procedures, and business plans.
- Lead or contribute to employee development and manage their performance through coaching and monitoring technical skill assessments of their team.
- Conduct periodic reviews of claims files and coach the team to foster continuous improvement and development by establishing and monitoring individual and team performance objectives.
- Provide direction and coaching in areas such as establishing liability, investigations, policy interpretation, settlement negotiations, and establishing reserves for claims.
- Perform other duties as requested.
Requirements
- Over five years of claims adjusting experience in positions of increasing responsibility.
- A college or university degree is considered an asset.
- Hold the designation of Chartered Insurance Professional and a desire to continue education in a relevant industry field (FCIP, etc.).
- Strong customer service skills, including the ability to demonstrate empathy and concern for customer satisfaction.
- Excellent communication skills, both oral and written.
- Excellent analytical and investigative skills.
- Excellent time management and organizational skills, with the ability to prioritize work in a fast-paced, ever-changing environment.
- Excellent knowledge of policy wordings across all lines of business, as well as company guidelines, policies, and procedures.
- Ability to coach, guide, and motivate employees in a positive manner.
- Excellent knowledge of automobile, property, farm, and commercial insurance policies.
- Excellent knowledge of medical and legal terminology.
- Meticulous and highly attentive to accuracy in data entry.
- Exceptional advanced negotiation skills.
Skills
- English fluency
- Customer service
- Coaching
- Performance management
- Claims adjusting
- Analytical skills
- Investigative skills
- Time management
- Organization
- Prioritization
- Policy interpretation
- Negotiation
- Medical terminology
- Legal terminology
Location
- Winnipeg, MB
- Wawanesa, MB
- Vancouver, BC
- Calgary, AB
- Edmonton, AB
- Lethbridge, AB
- Toronto (North York), ON
- Kitchener, ON
- Ottawa, ON
- Montréal
- Moncton, NB
- Dartmouth, NS
Work Type
- Hybrid
Experience Level
- 5+ years
Education Level
- College or University degree (asset)
Salary/Compensations
- $85,000 - $105,000
Benefits
- Annual incentive program
- Vacation time
- Personal days
- Benefit plan with no premiums
- Pension plan
About the Company
- Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada's largest insurers, owned by over 1.8 million members. Headquartered in Winnipeg, Wawanesa is the parent company of WSIMC, a specialty insurance company; Wawanesa Life, providing life insurance solutions; and Western Financial Group, a national provider of personal and business insurance. Wawanesa is committed to helping communities thrive by donating over $4 million annually to charities, including $2.5 million each year to support those on the front lines of climate change.
Equal Opportunity
- Wawanesa is committed to diversity, equity, inclusion, and belonging (DEIB). We encourage qualified candidates to apply, including those from racialized groups, women, Indigenous peoples, persons with disabilities, members of the 2ELGBTQIA+ community, individuals with diverse gender identities, and neurodivergent individuals. We strive to ensure our recruitment process is accessible and provide accommodations upon request. All employment candidates are subject to the Employee Personal Information Policy. AI tools may be used in the recruitment process, with final decisions made by recruiters and hiring managers.