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About the Role

State Street is seeking a hands-on ServiceNow System Administrator / Development Lead to own the stability, release cadence, and lifecycle of our ServiceNow instances. This role oversees the platform’s promotion rotation, instance clones, upgrades, and maintenance, and leads a distributed team of administrators and developers.

Responsibilities

Own the promotion rotation, including pool membership, order, and alignment with the platform calendar.
Approve like-for-like swaps and backfill gaps from PTO, holidays, or attrition.
Set and maintain the promotion runbook, go/no-go criteria, and pre-check standards.
Review promotion outcomes, drive root cause analysis, and update runbooks.
Lead the transition to ServiceNow ReleaseOps for scheduled Releases, Deployment Requests, Runbook Tasks, and approval gates.
Evaluate On-Call Scheduling for roster management and Change blackout/maintenance schedules.
Enforce the promotion path with approved Change, test evidence, and peer review.
Own the clone calendar, schedule, execute, and verify clones of non-production instances.
Maintain clone profiles, exclusions, and data preservers, and perform post-clone cleanup.
Ensure non-production data handling meets State Street data-protection requirements.
Plan and lead ServiceNow family upgrades and patches.
Run skipped-record review and remediation; coordinate ATF regression testing.
Track upgrade notices, KB advisories, and plugin/Store app updates.
Monitor instance health and performance; remediate errors, slow transactions, and failing scheduled jobs.
Manage users, groups, roles, ACLs, system properties, plugins, and MID Servers to least-privilege standards.
Resolve platform incidents and own ServiceNow support cases through closure.
Lead and mentor administrators and developers, including the global development team.
Review code and configuration for quality, performance, and upgradability.
Define and enforce development standards for scoped apps, update sets, ATF coverage, and documentation.
Partner with the Platform Architect and Product Owners to estimate and plan releases.

Requirements

Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.
5+ years of ServiceNow administration and development.
2+ years leading admins/developers or owning a release process.
Experience running and coordinating releases, clones, and family upgrades on a large enterprise instance, preferably in financial services.
Experience managing on-call or release rotations across multiple time zones.
Calm, methodical execution under pressure; disciplined about checklists and evidence.
Coaches/Mentors others rather than doing it all personally.
Clear communication with technical, business, and audit audiences across time zones.

Skills

Advanced ServiceNow administration
Update sets
Application repository
Clone management
Upgrade/skipped-record handling
Instance performance
JavaScript (server and client)
Glide APIs
Business Rules
Script Includes
Flow Designer
IntegrationHub
REST/SOAP
ReleaseOps or ServiceNow DevOps
ATF
Instance Scan
Source control
ITIL Change and Release Management

Location

USA
Canada

Work Type

Full-time
Onsite

Experience Level

5+ years of ServiceNow administration and development
2+ years leading admins/developers or owning a release process

Education Level

Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience
ServiceNow Certified System Administrator (CSA)
Certified Application Developer (CAD)
Certified Implementation Specialist (any)
ITIL Foundation

Salary/Compensations

$90,000 - $157,500 Annual

Benefits

Retirement savings plan (401K) with company match
Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
Paid-time off including vacation, sick leave, short term disability, and family care responsibilities
Access to Employee Assistance Program
Incentive compensation including eligibility for annual performance-based awards
Eligibility for certain tax advantaged savings plans

About the Company

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability.
We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential.
As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.
Join us in shaping the future.

Equal Opportunity

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.