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About the Role

The Retail Service Specialist supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This position also assumes shift management responsibilities in the absence of management.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels on the retail showroom, ensuring team member execution on customer service programs.
Ensure telephone is answered according to company policy.
Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
Handle special orders and outside purchases efficiently and according to procedure.
Process retail customer returns and exchanges efficiently and in a friendly manner.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Communicate Zipline messages and delegate Image Maker and merchandising tasks.
Ensure team members adhere to the posted work schedule and clocking policies.
Perform all store opening/closing duties, including day end procedures, cash handling, bank deposits, and security measures.
All other duties as assigned.

Requirements

Strong communication skills
Ability to obtain RSS Certification
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish is highly desired)

Skills

Communication skills
Customer service
Sales
Inventory management
Cash handling
Team leadership
Problem-solving
Bilingualism (Spanish highly desired)

Location

Onsite

Work Type

Full-time

Experience Level

Entry-level
Mid-level

Education Level

High School Diploma or GED

Benefits

Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth

About the Company

O’Reilly Auto Parts has a proven track record of growth and stability.
O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Equal Opportunity

O’Reilly Auto Parts is an equal opportunity employer.
The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.
Consistent with internal policy and applicable law, the Company electronically monitors the use of Company-provided systems, including telephone conversations and transmissions, Internet access and usage, and electronic mail and transmissions.
The Company additionally employs video cameras in common internal and external areas.