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About the Role

This vital role develops, manages, and nurtures relationships with partners leveraging GreenShield Administration’s claims adjudication capabilities. The position focuses on building key long-term relationships, ensuring client commitments are met, monitoring contractual requirements, and achieving revenue and margin targets.

Responsibilities

Develop key long-term relationships with partners and proactively support their immediate and future business needs.
Deliver upon service level agreements by collaborating with other business areas to ensure client commitments are met.
Monitor contractual requirements and the delivery of contractual commitments.
Achieve revenue and margin targets for assigned business blocks and integrated sales within GreenShield Administration and other GreenShield lines of business.
Manage issues through to resolution.
Support the development of strategies to deliver client-focused solutions.
Engage the GreenShield Administration team and shared service partners in solution delivery.
Manage and appropriately escalate emerging service challenges and deliverables.
Participate in the transition and implementation of new clients.
Build relationships with other business areas contributing to the success of GreenShield Administration.
Demonstrate a team-first attitude and relationship-building skills within and outside the company.
Support enterprise-wide Business Development efforts, including RFI/RFP response initiatives for new business opportunities.
Complete annual Account Management Plans for designated accounts and support client-specific strategies and their execution.
Participate in the development of strategies to sell additional services and products to meet partners' evolving needs, in collaboration with Business Development and Product teams.
Assist with negotiations, renewals, and amendments of contractual agreements to reflect changes in service delivery and financial arrangements.
Attend and represent GreenShield Administration at corporate and industry events and conferences.

Requirements

Minimum of five years of experience as an Account Executive or Account Manager.
Experience working with third-party payors, TPAs, and/or advisors in the health benefits or a related sector.
Knowledge and experience with benefits administration, health and dental claims processing, and group insurance.
Proven success in managing and growing a block of business.
Extensive customer service experience.
Extensive knowledge of the provincial health benefit landscape.
Clear and effective written and oral communication skills.
Ability to communicate and present at all levels of an organization.
Outstanding interpersonal skills.
Superior organizational and time management skills.
Flexibility, adaptability, and the ability to prioritize tasks and set objectives.
Proven analytical and problem-solving skills.
Results-focused, highly motivated, and exhibits determination and initiative to surpass objectives.
Strong computer skills, including Microsoft Office software applications.
Valid driver's license.
Ability to travel within Canada.
Proficiency in English is required.

Skills

Account Management
Client Relationship Management
Claims Adjudication
Service Level Agreements
Contract Management
Revenue and Margin Target Achievement
Issue Resolution
Client-Focused Solutions
Team Collaboration
Business Development Support
RFI/RFP Response
Account Planning
Sales Strategy
Contract Negotiation
Event Representation
Microsoft Office Suite

Location

Canada

Work Type

Hybrid

Experience Level

Minimum of five years experience

Education Level

Post secondary degree or diploma in Business, Commerce or a related discipline

Salary/Compensations

CAD $72,521.00 - 109,341.00

Benefits

Health and dental coverage
Retirement savings
Paid time off
Well-being support (up to $10,000 per year for mental health)

About the Company

GreenShield is a proudly Canadian, national non-profit health care and insurance organization.
Driven by the mission of Better Health for All.
Believes health care is a right, not a privilege.
Committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.
Offers insurance, administers benefits, and pays claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’ through its integrated payer-provider model.
As a non-profit social enterprise without shareholders, reinvests excess earnings to directly support underserved communities.
GreenShield Cares positively impacted the health and well-being of over one million Canadians between 2020 and 2025.
Committed to measurably impacting an additional three million Canadians by 2030 across mental health, essential medicines, and chronic disease management.
Culture is where purpose meets passion and performance.
Teams work as one to deliver meaningful, measurable impact.
Founded in 1957 by pharmacist William Wilkinson.
Introduced North America’s first prepaid drug plan.
The only not-for-profit social enterprise that brings worlds of coverage and care together.
Noble challengers, purposefully building a better way.
Believes that a career should be meaningful.
Culture where everyone's voice is heard and valued.
Dare to challenge the status quo.
Believes the workplace should empower employees to be the best version of themselves.
Provides a place where employees can be inspired, challenged, and rewarded.
Believes employee growth means company growth.
Values employee voice.
Believes work has purpose.
Believes people are critical to overall success.
Believes inclusivity makes the organization stronger, smarter, and more informed.
Intentionally inclusive of diverse backgrounds, perspectives, and experiences.
A career at GreenShield is about making a difference together.

Equal Opportunity

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all.
Even if your experience doesn’t align perfectly to every requirement, we invite you to apply.
We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.
Please let us know of any accommodation through requestforaccommodation@greenshield.ca.
Information received relating to accommodation will be addressed confidentially.