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About the Role

The Consumer Advocate, Safe Options Support (SOS), works with people experiencing street homelessness and living with chronic medical conditions in Staten Island. The objective is to engage individuals to connect them to appropriate social and medical services, ultimately improving their overall health and wellbeing and securing appropriate housing solutions. This role builds relationships with clients using motivational interviewing to encourage progress towards self-identified goals.

Responsibilities

Engage with identified persons currently experiencing homelessness and living with chronic medical conditions in Staten Island
Draw on lived experience of homelessness, mental illness, substance use, and/or immigration issues to build rapport with clients and develop appropriate service connections
Conduct required assessments
Attend clinical supervision and training
Maintain record keeping in compliance with agency standards as well as those of City and State agencies
Collaborate with Parks Department, NYPD, DSNY, MTA, and other agencies
Accompany clients to appointments and follow up on service referrals
Perform other duties as assigned

Requirements

High School diploma or equivalent required
Minimum 2 years of related experience
Lived experience with homelessness, mental illness, substance use, and/or immigration issues, and willingness to appropriately use lived experience as a tool for building client rapport and developing service connection preferred
Knowledge of local benefit agencies (e.g., Public Assistance) and familiarity with substance use, mental health, immigration, and employment resources
Strong oral and written communication skills and ability to liaise with internal and external stakeholders
Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams
Valid NY, NJ, or CT driver’s license with a good driving record, as defined by Breaking Ground, is required
Bilingual preferred

Skills

Motivational interviewing
Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams
Oral and written communication skills
Liaising with internal and external stakeholders

Location

Staten Island

Work Type

Field outreach
Full-time

Experience Level

Minimum 2 years of related experience

Education Level

High School diploma or equivalent

About the Company

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut.
Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.
Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors.
Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
The Safe Options Support (SOS) program addresses the needs of individuals experiencing homelessness on the streets and in public transit locations by offering direct linkages to services that address their immediate needs and providing support during the transition from street homelessness to stable housing.
The project relies on consistent cross-system collaboration for data sharing, care plan coordinator, and accessing community-based resources.

Equal Opportunity

EOE/M/F/Vet/Disabled