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About the Role

The Yardi Support Analyst focuses on providing application support services to our various property management and development offices as well as our corporate offices. This role involves application setup, installation, user support, and training, with expertise in MS Excel-based reporting tools, automation solutions, and custom report creation.

Responsibilities

Field client requests via ticketing systems, email, and phone.
Understand and interpret client requests accurately.
Enter and manage cases in the support ticketing system.
Set up and configure new locations as requested by business units.
Identify repeat requests, perform root cause analysis, and recommend solutions.
Develop and document plans, policies, standards, procedures, and checklists.
Provide support for assigned software applications.
Create custom ADHOC reports as requested.
Enhance the performance and functionality of the Yardi platform.
Provide remote training for clients via web meeting.
Proactively communicate platform status and issue updates to management.
Identify, recommend, and implement Yardi solutions and improvements.
Compile and maintain documentation related to Yardi usage and functionality.
Ensure ticket resolution meets client needs with appropriate detail and within a reasonable timeframe.
Meet client requirements for response time, resolution, and escalation.
Escalate unresolvable service requests to management.
Apply knowledge and best practices.
Document and share best practices with internal teams.
Assist Asset Managers in preparing annual asset business plans, operating budgets, and capital budgets, and monitor actual performance against these budgets.
Spearhead the roll-out, implementation/reimplementation of all Yardi modules and related interfaces with property management and accounting teams.
Design specific Accounting, Development, and Operational Reports at the request of the CFO.
Assist in other areas as needed and be flexible with workload to meet organizational needs.

Requirements

Requires 3-5 years of Yardi experience (maintenance and development), preferably in a multifamily environment.
Requires a Bachelor's degree in computer science or related fields; an advanced degree is preferred.
Microsoft SQL Database management experience.
SSRS Reporting experience.
Highly proficient in Microsoft Office Suite, Yardi, and SQL.
Strong analytical and technical skills, including stored procedure creation and report layout.
Must possess strengths in verbal and written communications; ability to adapt communications/presentations and deliver clear and concise reports and analysis to senior management.
Requires the ability to maintain data integrity and accuracy and use data to identify and solve problems.
Requires the ability to articulate ideas to both technical and non-technical audiences.
Requires ability to model and describe leadership (integrity, drive, courage, and initiative) in personal and professional experiences.
Requires strong conceptual and analytical skills.
Requires excellent interpersonal skills and a team player.
Ability to meet deadlines and work in a structured corporate environment.
Maintain confidentiality of all company and customer information.

Skills

Yardi
MS Excel
MS Office Suite
SQL
Microsoft SQL Database management
SSRS Reporting
Stored procedure creation
Report layout
Verbal communication
Written communication
Presentation
Analysis
Data integrity
Problem-solving
Interpersonal skills
Teamwork

Location

New York
Florham Park

Work Type

Full-time

Experience Level

3-5 years

Education Level

Bachelor's degree in computer science or related fields
Advanced degree preferred

About the Company

Our company remains guided by its experience and ability to create long-term value in strategically focused markets.
We continue to attract the best talent in the industry and remain focused on growing our organization with talented professionals along with our assets.
Westminster is stronger than ever, and we stand poised for continued growth with our valued partners.
Our mission is to go above and beyond to build thriving communities and exceptional experiences for our residents, guests, tenants, and teams.
Our values represent what we strive to achieve every day. Every decision we have to make is guided by the "4 Be's": Be best in class, Be Solution-Oriented, Be Accountable, Be caring.

Equal Opportunity

We're an equal opportunity at will employer, an equal housing provider, and we do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.