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About the Role

The Reprographics Associate plays a key role in delivering exceptional workplace support and service to clients and employees. This position is responsible for managing intake requests, providing high-quality reprographics and print production services, supporting conference room and meeting set-ups, and ensuring day-to-day office operations run smoothly. The ideal candidate is highly organized, tech-savvy, customer-focused, and comfortable working in a fast-paced professional environment with significant client interaction.

Responsibilities

Serve as a primary point of contact for office services requests, providing exceptional customer service and professional support to clients and employees
Manage and process incoming service requests through intake systems and established workflows, ensuring timely completion and communication throughout the request lifecycle
Perform reprographics and print production services, including high-volume copying, scanning, printing, binding, finishing, and document preparation
Review job specifications and ensure all requests are completed accurately and in accordance with client requirements and deadlines
Follow procedures to run jobs in proper order
Ensure that job tickets are properly filled out before beginning work
Utilize appropriate logs for all office services work
Communicate with supervisor or client on job or deadline issues
Coordinate and support conference room and meeting space set-ups, ensuring rooms are prepared and equipped for meetings, presentations, and client events
Assist with hospitality, reception, facilities, mail, and other office services functions as business needs require
Utilize digital tools and software platforms to manage requests, track workflow, and communicate status updates to clients and team members
Conduct quality assurance checks on completed work to ensure accuracy, consistency, and adherence to service standards
Communicate proactively with clients, management, and colleagues regarding project status, priorities, and deadlines
Troubleshoot basic printer, copier, and office equipment issues and coordinate service support when necessary
Maintain inventory levels for paper, toner, binding supplies, and other office services materials
Prioritize multiple requests in a fast-paced environment while maintaining a high level of accuracy and customer satisfaction
Handle sensitive and confidential information with discretion and professionalism
Adhere to company and client site policies, procedures, and service standards
Lift and move boxes, paper, and office service materials weighing up to 50 lbs. as needed
Load machines with various paper, toner, supplies
Answer telephone, emails, and place service calls when needed
Interact with clients in person, over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner

Requirements

High school diploma or equivalent required
Minimum one year of experience in office services, reprographics, print production, reception, or other customer-facing corporate office environments
Previous print production experience strongly preferred, including copying, binding, document finishing, and operating multifunction print devices
Experience supporting conference room, meeting, or event set-up activities required
Strong customer service and client engagement skills with the ability to build positive working relationships across all levels of an organization
Excellent verbal and written communication skills with a professional and polished demeanor
Strong computer proficiency and ability to quickly learn new technology, systems, and workflows
Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a high-volume environment
Experience working with intake management systems or service request platforms preferred
Experience with ENGAGE preferred
Experience with Adobe Acrobat Pro or Adobe Creative Cloud applications preferred
Ability to troubleshoot basic office equipment issues and escalate complex problems appropriately
Strong attention to detail, organization, and problem-solving skills
Ability to work independently while also contributing positively within a team environment
Ability to handle confidential information with discretion and professionalism
Self-motivated with a positive, customer-first approach and a strong sense of ownership
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

Skills

Reprographics
Print production
Copying
Binding
Document finishing
Customer service
Client engagement
Communication
Computer proficiency
Technology learning
Priority management
Deadline management
Accuracy
Problem-solving
Teamwork
Confidentiality
Troubleshooting office equipment

Location

Midtown Manhattan, New York, NY

Work Type

Fully onsite
40 hours per week
Sunday 12pm-8pm
Monday-Thursday 1:30pm-10pm

Experience Level

Minimum one year of experience

Education Level

High school diploma or equivalent

Salary/Compensations

USD 17.88 - USD 24.28 - hourly

Benefits

Medical coverage
Dental coverage
Vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Voluntary supplemental insurance coverages
Parental leave
Adoption assistance
Tuition assistance
Employer/partner discounts

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands.
The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact.
Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
At RRD, we value innovation, authenticity, and integrity.
To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience.
We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

Equal Opportunity

RRD is an Equal Opportunity Employer, including disability/veterans