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About the Role

The Program Manager owns the planning, execution, and quality of programs and processes supporting Success Academy's high schools. This role requires sound judgment and strong execution to translate school design decisions into clear plans, timelines, and standard work. A central mandate is managing the annual high school scheduling and graduation cycle, ensuring every scholar's schedule keeps them on a path to graduation. The role also manages the high school annual calendar, ensuring seniors complete key milestones and are supported in their transition to college. This position involves clarifying ownership, resolving competing timelines, and ensuring cross-team work has clear follow-through, while also providing senior leadership with data, analysis, options, and recommendations. The Program Manager will help reimagine how the Network centrally supports high schools by questioning established approaches and designing solutions around school needs, including building AI-enabled tools to reduce manual coordination and free up team capacity.

Responsibilities

Manage graduation pathways for every high school scholar, maintaining accurate credit, schedule, and graduation status data and identifying off-track scholars with a recommended action.
Lead graduation reviews throughout the year, including the end-of-year review following final grades and AP results and recurring check-ins with school leaders.
Develop recommendations for off-track scholars, including schedule changes, doubling up on courses, exceptions, and grade placement changes, and prepare requests that require executive approval.
Coordinate the annual scheduling cycle across Network teams, from confirming course offerings and collecting course requests to finalizing individual scholar schedules, aligned to graduation requirements, staffing, and enrollment projections.
Own the high school scope and sequence, the annual calendar of planning milestones, Network events, and scholar experiences, ensuring schools receive clear, timely direction.
Bring high school requirements into Network-wide planning, including the academic calendar, assessment and AP exam schedules, and school design changes.
Lead school-facing execution of major high school events, including orientation, AP exam administration, and Commencement, with clear plans, accountable owners, and quality standards.
Manage high school scholar clubs and Network-hosted trips, reviewing clubs against our standard for rigor and quality and establishing clear requirements and handoffs with partner teams.
Partner with college counseling and scholarship teams on key senior milestones, including college commitments and scholarships, with clear handoffs and shared tracking.
Maintain accurate, current school profiles that present each high school’s academic program to colleges.
Manage the high school re-enrollment process, ensuring clear responsibilities, timelines, and escalation paths that account for graduation status and grade placement.
Lead senior transition post high school, establishing a clear timeline of senior-year milestones and tracking each senior’s progress toward graduation and post-secondary plans.
Represent our high schools in Network planning, champion Success Academy’s high school design and standards, and ensure decisions reflect school experience and implementation needs.
Serve as a primary point of contact between high school leaders and Network teams, resolving cross-functional issues, clarifying handoffs, and holding partners accountable for agreed deliverables.
Prepare high school leaders and staff to meet new expectations, building lasting adoption and adjusting implementation based on school feedback.
Apply design thinking to identify and redesign repetitive or error-prone high school processes, using automation and AI to improve accuracy and scalability.
Manage our AI-enabled graduation tracking tool as the single source of truth for credits, schedules, and graduation status, including recommendations that identify scheduling options to return scholars to an on-track pathway.
Translate operational needs into requirements for AI-enabled workflows and agents, including expected outcomes, data inputs, human checkpoints, and quality controls, partnering with internal technology and data teams through testing and adoption.
Maintain standard work and lead retrospectives to improve each annual cycle, embedding redesigned workflows in playbooks and documentation so critical work is not dependent on any one individual.
Establish KPIs and dashboards to track on-track rates by school and grade, intervention progress, and timeliness of key milestones.
Own the accuracy and completeness of high school graduation and scheduling data, partnering with data and registrar teams on data standards.
Produce clear executive reports and presentations that communicate graduation status, risks, decisions required, and recommended actions.

Requirements

Bachelor’s degree required; advanced degree preferred.
4–6 years of experience in roles such as program management, management or internal consulting, strategy and operations, or chief of staff.
Demonstrated success managing complex, multi-stakeholder programs from planning through execution, with sustained adoption and improved outcomes.
Multidisciplinary and entrepreneurial, with the ability to connect strategy, design, and execution, navigate ambiguity, and own measurable outcomes across a broad scope of work.
Track record of working effectively in a matrixed organization, building alignment and influencing cross-functional partners without relying on formal authority.
Design-thinking orientation and demonstrated experience using AI and automation to redesign workflows, drive adoption, and improve efficiency or accuracy.
Familiarity with AI-enabled workflows, agents, or no-code and low-code platforms strongly preferred.
Strong analytical judgment, with experience managing large data sets, maintaining data quality, and translating analysis into clear recommendations and executive reporting.
Exceptional organizational and program-management skills, with the attention to detail needed to manage concurrent priorities, dependencies, and deadlines across an annual cycle while maintaining quality.
Excellent written and verbal communication skills, with the ability to simplify complexity and influence executives, Network partners, and school-based teams.
Ownership, sound judgment, and initiative to anticipate risks and drive work at pace, paired with curiosity and humility to question assumptions and master a new domain.
Deep commitment to improving the quality, consistency, and effectiveness of support provided to high schools, educators, and scholars.

Skills

Scholar-Centered Ownership
Program and Process Execution
Analytical Judgment
Influence and Cross-Functional Partnership
Design Thinking and Innovation
AI and automation
AI-enabled workflows
No-code and low-code platforms

Location

NYC Financial District

Work Type

Hybrid

Experience Level

4-6 years

Education Level

Bachelor's degree
Advanced degree preferred

Salary/Compensations

$90,000—$100,000 USD

Benefits

Medical, dental, and vision coverage starting your first day
SA covers 82% of our core medical plan
Free One Medical membership
Confidential mental health support via EAP/Talkspace
403(b) retirement plan with a 3% employer match
Up to $2,400/year in employer HSA contributions
Employer-paid life/disability insurance
Public Service Loan Forgiveness (PSLF) eligibility
Generous paid time off
Paid holidays
Paid parental leave
A $50/month cellphone stipend ($600/year)
Pre-tax commuter benefits
Backup family care
Performance-based earning incentives
Opportunities for professional growth

About the Company

Success Academy is a fast-growing, high-performing network of public charter schools in New York, expanding to Florida.
We are dedicated to ensuring children have access to a fun, rigorous, whole-child education regardless of zip code or economic status.
When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.

Equal Opportunity

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds.
We are an equal opportunity employer and value diversity at our organization.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world.
Success Academy Charter Schools does not offer employment-based immigration sponsorship.