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About the Role
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. You will guide your team in assisting customers with solutions, products, and services, while also building lasting relationships for future business. You will perform essential leadership duties to ensure smooth operations and uphold store standards. As a keyholder, you will act as a leader on duty, supporting programs and training throughout the store.
Responsibilities
- Model and coach the selling model within the store by engaging customers and motivating associates.
- Supervise and perform all aspects of production and customer-faced interactions within the print and customer service areas.
- Execute, communicate, and ensure understanding of flyer and promotional items.
- Maximize sales while effectively assisting customers.
- Lead areas in the store, including cash and print, to achieve goals and targets.
- Cultivate a selling culture with associates by learning, adopting, and teaching new trends, products, and services.
- Manage operational excellence and store brand standards in print.
- Dedicate time for self-development and enable others to do the same.
- Conduct training of associates within the store and inspire continuous learning and development.
Requirements
- 3+ years of prior customer service experience in retail required.
- Prior supervisory and coaching experience preferred.
- 1-2 years of experience in a print/graphic communications environment.
- Working knowledge of graphic design principles.
- Technical acumen to operate computer and printing equipment.
- Ability to operate in a fast-paced environment.
- Strong prioritization, organization, and multi-tasking skills.
Skills
- Customer engagement
- Sales execution
- Leadership
- Operational excellence
- Training and development
- Graphic design principles
- Computer and printing equipment operation
- Prioritization
- Organization
- Multi-tasking
Location
- Canada
Work Type
- Full-time
Experience Level
- Supervisor
Benefits
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
About the Company
- At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live.
- As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day.
- We’re looking for curious, approachable, and passionate individuals who love finding solutions.
- If that’s you, let’s work, learn, and grow together.
Equal Opportunity
- We are building an inclusive and diverse team
- Staples Canada is continuously working towards creating an inclusive and diverse work environment.
- We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability.
- If you have a disability or special need that requires accommodation, please let us know.