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About the Role

Premier Global Links LLC is recruiting for a high-growth AI technology company serving financial institutions. This role involves leading enterprise software implementations from contract signature through deployment and go-live, managing customer integrations, improving implementation processes, and building a scalable delivery function.

Responsibilities

Own end-to-end customer implementations, from kickoff and project planning through go-live and post-launch support.
Manage approximately 7–10 concurrent implementation projects, maintaining timelines, milestones, resources, and deliverables.
Lead customer meetings, communicate project status, manage escalations, and proactively address delivery risks.
Coordinate integrations involving core banking, online banking, lending, credit card, and related financial technology platforms.
Partner with Solutions Architects, Product, Engineering, and Customer Success teams to resolve technical issues and deliver successful launches.
Track implementation defects, dependencies, and product changes through resolution.
Manage a 2–4 week post-launch hypercare period to support stabilization and customer readiness.
Develop repeatable implementation playbooks, workflows, documentation, and reporting from the ground up.
Improve deployment processes as self-service tools and AI capabilities evolve.
Use AI productivity tools to improve project planning, documentation, communication, and operational efficiency.

Requirements

4–8 years of experience in Technical Project Management, software implementation, or enterprise technology delivery.
Demonstrated ownership of end-to-end B2B SaaS implementations within enterprise or mid-market customer environments.
Experience managing project timelines, dependencies, risks, customer expectations, and cross-functional teams.
Strong communication and stakeholder management skills, including direct customer engagement.
Ability to build and improve implementation processes without relying on an established playbook.
Familiarity with AI productivity tools such as ChatGPT or Claude.
Bachelor's degree.
Ability to work on-site in San Francisco, California, five days per week.
Willingness to travel approximately 10–20% of the month to customer sites across the United States.

Skills

Technical Project Management
Software implementation
Enterprise technology delivery
B2B SaaS implementations
Project timeline management
Dependency management
Risk management
Customer expectation management
Cross-functional team management
Communication skills
Stakeholder management
Direct customer engagement
Process development
AI productivity tools (e.g., ChatGPT, Claude)
Core banking systems
Online banking platforms
Lending technology
Financial services integrations
Conversational AI
Voice AI
Agentic AI
Contact center technology
Technical problem-solving

Location

San Francisco, California

Work Type

On-site
Full-time

Experience Level

4-8 years

Education Level

Bachelor's degree

Salary/Compensations

$185,000–$230,000 per year
10% performance bonus

Benefits

Medical, dental, and vision insurance premiums fully covered by the employer
401(k) retirement plan
Discretionary paid time off

About the Company

Confidential, high-growth AI technology company serving credit unions, community banks, and other financial institutions.
AI-powered platform supports conversational AI and automated customer interactions across voice, digital, and employee-assisted channels.

Equal Opportunity

Premier Global Links LLC is an equal opportunity recruiting firm. Qualified applicants will be considered without regard to legally protected characteristics.