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Tailor your resume to this Property Claim Specialist / Senior Claim Specialist role.
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Tailor your resume to this Property Claim Specialist / Senior Claim Specialist role.
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About the Role
Investigate, assess, reserve, and resolve Property Claims Nationally utilizing Independent Adjusters while adhering to Chubb’s High Service Standards, with a focus on Commercial Claims.
Responsibilities
- Analyze first notice of loss to determine claim nature, coverage, and damage scope.
- Conduct detailed investigations using Independent Adjusters, commensurate with claim complexity.
- Critically review reports from Independent Adjusters, Contractors, and other technical experts for complex claim evaluations.
- Analyze Commercial Property Policy contracts to determine applicable coverage.
- Learn specialty Commercial segments including Green Energy, Mining, Equipment Breakdown, Transit, and Mortgage Impairment losses.
- Establish accurate and timely reserves within authority.
- Maintain an active diary and monitor claim inventory for proactive disposition.
- Exercise sound judgment in claim disposition by evaluating loss nature, liability, injury/damage, coverage, salvage, and subrogation opportunities in adherence with Chubb Claim Handling Best Practices.
- Achieve an open to closed inventory ratio of 1 to 1 or better.
- Communicate proactively with critical stakeholders including Claims Management, Underwriting, and Broker Partners.
- Collaborate closely with and oversee Independent Adjusters to ensure timely investigations and reporting, promoting a seamless client experience.
- Effectively control the use, work product, and expenses of outside vendors.
- Be available to assist with CAT Duty during major industry events.
- Adhere to Chubb Claim Handling Best Practices.
Requirements
- Completion of University degree / College diploma, and/or equivalent insurance-related education and experience.
- Excellent written and verbal communication skills are critical.
- Minimum 1 year of prior Commercial property claim handling experience.
- CIP designation or willingness to pursue CIP courses through the Insurance Institute is an asset.
- Superior customer service and negotiation skills.
- Good knowledge of the insurance business, insurance contracts, and legal requirements and regulations.
- Excellent time management, organizational, and multi-tasking skills required.
- Ability to work independently with minimal supervision.
- Demonstrated ability to affect positive change when a need is identified.
- Bilingualism in English and French would be an asset with openness to pursue full adjuster certification with the AMF in the Province of Quebec.
Skills
- Property Claims Investigation
- Claim Assessment
- Claim Reservation
- Independent Adjuster Management
- Commercial Claims Handling
- Policy Analysis
- Report Review
- Risk Management
- Customer Service
- Negotiation
- Time Management
- Organization
- Multi-tasking
- Independent Work
- Communication
- Bilingualism (English/French)
Location
- Nationally
Work Type
- Full-time
Experience Level
- Minimum 1 year of prior Commercial property claim handling experience
Education Level
- University degree / College diploma
- Equivalent insurance-related education and experience
About the Company
- Chubb is a world leader in insurance, operating in 54 countries and territories.
- Provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance.
- Assesses, assumes, and manages risk with insight and discipline.
- Services and pays claims fairly and promptly.
- Offers extensive product and service offerings, broad distribution capabilities, exceptional financial strength, and local operations globally.
- Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index.
- Maintains executive offices in Zurich, New York, London, Paris, and other locations.
- Employs approximately 40,000 people worldwide.
- Additional information can be found at: www.chubb.com.
Equal Opportunity
- Chubb is committed to providing equal employment opportunities to all employees and applicants.
- Policy provides equal employment opportunities based on job-related qualifications and ability to perform a job.
- Offers accommodation during the hiring process or upon hire.
- Chubb will consult with the applicant to provide suitable accommodation that takes into account accessibility needs if accommodation is requested during the recruitment process.