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About the Role

As Head of Technical Program Management for Applied AI, you will drive and own all project execution, customer outcomes, and delivery excellence across LILT’s Applied AI practice for the world's leading AI labs. You will lead the people, operations, and systems behind every Applied AI engagement, ensuring each one ships on time, on budget, and to the highest quality bar. You are responsible for constructing LILT’s technical program management capabilities from the ground up while actively developing, mentoring, and elevating a high-performing team. You hold total accountability for every customer engagement, ensuring every deliverable meets the highest standards of precision, speed, and technical rigour.

Responsibilities

End-to-end Practice Ownership: Serve as the single point of accountability for customer outcomes across all Applied AI programs — technical delivery, project work and timelines, quality SLAs, margin, and customer satisfaction.
Lead and scale the delivery team: Recruit, mentor, and scale a world-class team of TPMs and project managers.
Run delivery operations and capacity planning at volume: Own capacity planning, staffing, and resource allocation across programs.
Build the delivery operating system: Standardize intake, scoping, kickoff, quality control, reporting, and close-out.
Strategic Customer Partnership & Escalations: Act as executive partner and delivery sponsor for key frontier AI lab relationships.
Own quality: Partner with Research to standardize quality control across delivery, including embedded calibration, gold sets, inter-annotator agreement, LLM-as-a-judge evaluation, model eval pipelines and root-cause analysis into every customer program.
Manage the expert and vendor workforce: Work with Expert Supply and Operations to qualify, manage, and engage multilingual contributors and vendors, with clear performance and cost metrics.
Cross-functional Workflow Design and Execution: Design, build, and optimize scalable program frameworks for text, image, video, and audio modalities.

Requirements

Proven track record as the final owner of large-scale, mission-critical technical portfolios, with direct accountability for project delivery, customer outcomes, and SLA adherence.
Demonstrated experience architecting mitigations for AI-specific operational risks (e.g., dataset contamination, domain drift, quality decay, and SLA vulnerabilities).
10+ years in delivery, operations, or program leadership, including 5+ years managing managers or multi-team delivery organizations.
Proven ownership of a large, customer-facing delivery portfolio with accountability for SLAs, quality, and margin.
Proven track record of building technical program functions, processes, and systems from scratch, coupled with a deep dedication to coaching, mentoring, and growing talent.
5+ years of direct people management experience building and scaling TPM, Product, or Engineering teams within high-growth AI or enterprise tech environments.
Deep, hands-on understanding of the modern AI landscape—including LLMs, multimodal models, training/inference pipelines, and complex dataset diversity (multilingual and multi-domain).
Hands-on experience delivering AI training data, human data, LLM evaluation, annotation, or localization programs at scale, with distributed contributor or vendor workforces.
Demonstrated ability to build operating systems in high-velocity startup environments and scale them to support high-throughput, mission-critical operations where quality control is paramount.
Comfortable using SQL, spreadsheets, or BI tools to run the business on metrics such as throughput, quality, cost per task, and utilization.
Working knowledge of the modern AI landscape (LLMs, multimodal models, training and evaluation pipelines) to partner credibly with researchers and engineers.
Excellent business acumen, executive presence, and communication style with experience building high-trust partnerships with top-tier AI labs, customers, and enterprise executive teams.

Skills

SQL
Spreadsheets
BI tools
Python
Linear
Jira
Custom analytics

Location

Remote

Work Type

Full-time

Experience Level

10+ years
5+ years managing managers
8+ years (with Ph.D.)

Education Level

B.S. or M.S. in Computer Science, AI, or a related technical field
Ph.D.

Salary/Compensations

Competitive salary, equity, and benefits package.

Benefits

Competitive salary, equity, and benefits package.
Opportunity to work with cutting-edge AI technology in a rapidly growing industry.
A dynamic and collaborative work environment.
Significant opportunities for professional growth and development.
The chance to make a real impact on global communication and business.

About the Company

AI is changing how the world communicates — and LILT is leading that transformation.
We're on a mission to make the world's information accessible to everyone, regardless of the language they speak.
We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.
At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work.
Our company virtues—Work together, win together; Find a way or make one; Dance in the customer's shoes; Quicker than they expect; Quality is Job 1—guide everything we do.
We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises.
Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI.
Our founders, Spence and John met at Google working on Google Translate.
LILT has been a machine learning company since its founding in 2015.
With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning.
What sets our platform apart: Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent
Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing
100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation
Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review.
Featured in The Software Report’s Top 100 Software Companies!
LILT makes it onto the Inc. 5000 List.
LILT’s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry.

Equal Opportunity

At LILT, we are committed to a fair, inclusive, and transparent hiring process.
As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis.
These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively.
All final hiring decisions are made by people.
If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com.
LILT is an equal opportunity employer.
We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws.
We are committed to the principles of fair employment and the elimination of all discriminatory practices.