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About the Role

The Technical Support Controller monitors fleet health and operational performance using real-time and predictive maintenance tools. This role applies advanced aircraft systems knowledge and troubleshooting expertise to direct maintenance actions, prevent operational disruptions, reduce out-of-service (OOS) time, and improve fleet reliability.

Responsibilities

Monitor aircraft performance, delays, pilot irregularity reports, and technical interruptions to identify required maintenance actions.
Utilize health monitoring and predictive maintenance platforms to identify system degradation, anticipate failures, and prevent unscheduled events.
Prioritize and manage technical alerts and discrepancies, documenting disposition and ensuring follow-through on corrective actions.
Provide technical guidance and troubleshooting instructions to Aircraft Maintenance Technicians.
Coordinate with Maintenance Operations Center (MOC), Aircraft on Ground (AOG), Planning, and Engineering to allocate resources, parts, and tooling.
Lead and support aircraft recovery efforts, including hard AOG events and field response.
Perform complex troubleshooting in collaboration with frontline technicians.
Analyze maintenance data, technician feedback, and repair shop findings to determine root cause and confirm corrective action effectiveness.
Identify recurring issues and develop standardized troubleshooting procedures.
Monitor trends and provide recommendations to leadership and Engineering to improve fleet reliability.
Collaborate with Engineering to support development, validation, and refinement of predictive maintenance models and alert logic.
Participate in operational calls, reliability meetings, and technical investigations.
Review and apply technical documentation including AMM, IPC, FIM/TSM, WDM, ASM, Service News Letters (SNLs), and Airline Operator Telexes (AOTs).
Assist with development of maintenance communications such as Info Notices, Maintenance Alert Bulletins (MABs), and procedural updates.
Support reliability initiatives including Save Our Spares (SOS) and No Fault Found (NFF) programs.
Maintain accurate records of actions taken, resolutions, and performance outcomes.
Other duties as assigned.

Requirements

High School Diploma or General Education Development (GED) Diploma
Five (5) years of experience in aircraft maintenance, aircraft systems, and heavy transport category aircraft
Valid Federal Aviation Administration (FAA) Airframe and Powerplant Certificate
Strong ability to troubleshoot complex aircraft systems
Knowledge of aircraft maintenance processes and procedures
Strong knowledge of aircraft documentation (AMM, IPC, FIM/TSM, WDM, ASM, etc.)
Diverse experience in all aspects of technical operations and aircraft systems
Ability to analyze data and make informed operational decisions
Available for overnight travel (30%)
Available to travel to support the recovery of out of service (OOS) aircraft when needed and on short notice
In possession of or the ability to obtain valid travel documents with the ability to travel unrestricted in and out of the United States
Depending on location, may need to acquire and maintain a United States Customs Clearance
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required.
This position is not eligible for visa sponsorship

Skills

Aircraft systems knowledge
Troubleshooting expertise
Predictive maintenance tools
Data analysis
Microsoft Project
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Organizational skills
Communication skills
Team building skills

Location

Onsite
Field service

Work Type

Full-time
Occasional off-hours support

Experience Level

5 years of experience in aircraft maintenance, aircraft systems, and heavy transport category aircraft

Education Level

High School Diploma or GED
Bachelor’s degree in Engineering or Aircraft Maintenance Management (Preferred)

Salary/Compensations

$118,000.00 per year

Benefits

Access to healthcare benefits
401(k) plan and company match
Crewmember stock purchase plan
Short-term and long-term disability coverage
Basic life insurance
Free space available travel on JetBlue

About the Company

JetBlue culture
JetBlue values of Safety, Caring, Integrity, Passion, and Fun

Equal Opportunity

Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures, and risk controls
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position