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About the Role

This vital role develops, manages, and nurtures relationships with partners leveraging GreenShield Administration’s claims adjudication capabilities. The position involves developing key long-term relationships, ensuring client commitments are met, monitoring contractual requirements, and achieving revenue and margin targets.

Responsibilities

Develop key long-term relationships with partners and support their immediate and future business needs.
Deliver upon service level agreements by working with other business areas to ensure client commitments are met.
Monitor contractual requirements and the delivery of contractual commitments.
Achieve revenue and margin targets of assigned block of business, as well as targets for integrated sales.
Manage issues through to resolution.
Support the development of strategies to deliver client-focused solutions.
Engage the GreenShield Administration team and shared service partners in the delivery of solutions.
Manage and appropriately escalate emerging service challenges and deliverables.
Participate in the transition and implementation of new clients.
Build relationships with other business areas contributing to the success of GreenShield Administration.
Demonstrate a team-first attitude and relationship-building skills within and outside the company.
Support enterprise-wide Business Development efforts, including RFI/RFP response initiatives.
Complete annual Account Management Plans for designated accounts and support client-specific strategies.
Participate in the development of strategies to sell additional services and products to meet partner needs.
Assist with the negotiations, renewals, and amendments of contractual agreements.
Attend and represent GreenShield Administration in corporate and industry events and conferences.

Requirements

Minimum of five years experience as an Account Executive or Account Manager, working with third-party payors, TPAs, and/or advisors in the health benefits or a related sector.
Knowledge and experience with benefits administration, health and dental claims processing, and group insurance.
Proven success in managing and growing a block of business.
Extensive customer service experience.
Extensive knowledge of the provincial health benefit landscape.
Clear and effective written and oral communication skills.
Ability to communicate and present at all levels of an organization.
Outstanding interpersonal skills.
Superior organizational and time management skills.
Flexibility, adaptability, and the ability to prioritize tasks and set objectives.
Proven analytical and problem-solving skills.
Results-focused, highly motivated, and exhibits determination and initiative to surpass objectives.
Strong computer skills including Microsoft Office software applications.
Valid driver's license required.
Ability to travel within Canada.
Proficiency in English is required.

Skills

Microsoft Office software applications

Location

Canada

Work Type

Hybrid

Experience Level

Minimum of five years experience

Education Level

Post secondary degree or diploma in Business, Commerce or a related discipline.
GBA/CEBS or similar industry designations (Nice to have)

Salary/Compensations

CAD $59,688.00 - 91,109.00

Benefits

Eligible for a discretionary target bonus.
Health and dental coverage
Retirement savings
Paid time off
Well-being support (up to $10,000 per year for mental health)

About the Company

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by its mission of Better Health for All.
Believes health care is a right, not a privilege, and is committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.
Offers insurance, administers benefits, and pays claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’ through its unique integrated payer-provider ("payvider") model.
As a non-profit social enterprise without shareholders, it reinvests excess earnings to directly support underserved communities.
Through GreenShield Cares, positively impacted the health and well-being of over one million Canadians between 2020 and 2025.
Committed to measurably impacting an additional three million Canadians by 2030 across mental health, essential medicines, and chronic disease management.
Culture is where purpose meets passion and performance.
Teams work as one to deliver meaningful, measurable impact for the people and communities served.
Believes a career should be meaningful, not just a means to earn a living.
Culture is one where everyone's voice is heard and valued.
Dare to challenge the status quo and driven by people who have challenged theirs.
Provides a place where employees can be inspired, challenged, and rewarded.
Believes people are critical to overall success.
Inclusivity makes the organization stronger, smarter, and more informed.
Intentionally inclusive of diverse backgrounds, perspectives, and experiences enhances company culture.
A career at GreenShield is about making a difference together.

Equal Opportunity

GS supports diversity, equity and inclusion in its teams and communities, and values the unique contributions made by all.
Invites candidates to apply even if their experience doesn’t align perfectly to every requirement.
Encourages applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.
Requests for accommodation can be made to requestforaccommodation@greenshield.ca and will be addressed confidentially.