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About the Role

The Operations Director is responsible for the overall management and supervision of a group of residential facilities with complex needs, ensuring all supported individuals' rights are promoted and respected, their health and safety are supported, and their personal outcomes are identified and realized. This role ensures efficient resource utilization, adherence to policies, and achievement of program performance standards, while collaborating with division leadership to establish high performance standards for teams.

Responsibilities

Oversee the day-to-day operations of IRA programs, ensuring seamless integration of clinical services and operational management.
Supervise non-clinical staff to ensure the highest standard of care in residential settings.
Ensure all program activities are compliant with OPWDD regulations, licensing requirements, and funding guidelines.
Conduct minimally a monthly review of all systems within a residential program as outlined by OPWDD.
Ensure the development, implementation, and management of Staff Action Plans tailored to meet individual needs.
Collaborate with clinical teams to ensure appropriate interventions for individuals with complex mental health and behavioral needs.
Supervise and mentor a multidisciplinary team of direct care staff and program managers.
Foster a clinical environment that values continuous improvement, evidence-based practices, and collaborative care.
Implement regular staff training and professional development programs.
Collaborate with stakeholders such as families, Care Managers, and external providers to design a shared vision around quality service.
Work with the Interdisciplinary Team (IDT) and create a culture of Person First model in all residential programs.
Involve individuals in decisions pertaining to their life goals, as appropriate to their capacity.
Conduct monthly face-to-face supervision of Senior Supervisors/Residential Supervisors and provide constructive feedback.
Conduct annual performance appraisals of all direct reports.
Ensure all required documentation is completed appropriately, in a timely manner, and meets quality and compliance thresholds.
Perform other duties as assigned.
Communicate in a respectful manner with all people.
Comply fully with FREE’s confidentiality policies.
Meet all safety training requirements and adhere to safety policies.
Coordinate, support, attend, and participate in all required events/meetings/reviews/committees.
Meet all job requirements and stay in compliance.
Adhere to FREE’s standard of ethical behavior.
Ensure compliance with FREE policies, procedures, and operating standards.
Implement a continuous quality improvement process for department services and administrative functions.
Assist in the development, implementation, and administration of Human Resources policies and programs.

Requirements

Minimum of two (2) years’ supervisory experience.
Experience supervising others providing direct care and supports to individuals with intellectual and developmental disabilities or mental health diagnoses preferred.
Three (3) years’ supervisory experience preferred.
Must meet one of the following criteria: High School diploma or equivalent required, Education Agreement to complete the DSP Micro Credential levels I, II, and III OR earn a college degree from an accredited program.
Minimum of five (5) years’ experience working with individuals with disabilities and/or mental health disorders OR Bachelor’s degree in human services or a related field required.
Minimum of two (2) years’ experience working with persons with developmental disabilities and/or mental illness.
Demonstrated competency in all state, local, federal regulations and agency policies relevant to the operation of all certified/uncertified agency locations.
Valid driver’s license and ability to qualify as a driver within FREE policy required.
No convictions for crimes that preclude a person from working with members of a vulnerable population.
Ability to be on call.
18 years of age or older.
Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours).
Employee is required to effectively communicate both verbally and in writing.
Employee is required to operate standard office equipment such as computers, phones, photocopiers, fax and filing cabinets.
Employee might be required to lift/move light items.

Skills

Supervisory experience
Direct care and supports
Intellectual and developmental disabilities
Mental health diagnoses
Human services
Developmental disabilities
Mental illness
State, local, federal regulations
Agency policies
Valid driver’s license
On-call availability
Verbal communication
Written communication
Office equipment operation

Location

In-person

Work Type

Full-time
Onsite

Experience Level

Minimum of two (2) years’ supervisory experience
Three (3) years’ supervisory experience preferred
Minimum of five (5) years’ experience working with individuals with disabilities and/or mental health disorders
Minimum of two (2) years’ experience working with persons with developmental disabilities and/or mental illness

Education Level

High School diploma or equivalent
College degree from an accredited program
Bachelor’s degree in human services or a related field

About the Company

Family Residences and Essential Enterprises, Inc. (FREE) benefits and proudly supports more than 4,000 individuals with intellectual / developmental disabilities, mental illness and traumatic brain injury.
It is the mission of FREE to support people of all abilities reach their full potential and thrive in their communities.
FREE provides a diverse array of supports and services including: housing; recovery services; transition to work; employment; day, community and family services; respite; crisis services; education and after school support; specialty health services; and advocacy.

Equal Opportunity

FREE is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics, or any other protected characteristic.
In addition to federal law requirements, FREE complies with applicable state and local laws governing non-discrimination in employment in all of its locations.
This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.
Family Residences and Essential Enterprises’ affirmative action efforts related to protected veterans and individuals with disabilities are set out and described in our affirmative action plan for protected veterans and individuals with a disability.