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About the Role
The Service Technician I is responsible for maintaining the curb appeal and physical condition of the community through routine maintenance, painting, cleaning, and groundskeeping tasks. This role involves identifying and resolving maintenance issues, completing service requests, and ensuring the community is kept in a clean and safe manner.
Responsibilities
- Maintain the physical condition and appearance of an assigned community in accordance with operating and safety standards
- Assist in organizing and performing general duties, preventative maintenance, repairs, cleaning and janitorial, and groundskeeping, consistent with Mill Creek Residential operating standards
- Maintain buildings, corridors, stairwells, and breezeways free of trash, dirt, debris, and cobwebs
- Perform maintenance in vacant apartment homes
- Perform painting in vacant homes
- Perform service requests in occupied apartment homes
- Respond to problems with successful routine repairs including plumbing, electrical, carpentry, flooring, hardware & accessories, locks & keys, pool cleaning and testing, painting, drywall, trash management systems, and other trades as needed
- Replace light bulbs in common areas and buildings
- Pressure wash buildings and parking areas as needed
- Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects
- Respond to resident requests promptly, delivering excellent customer service
- Promote safe work practices among on-site team
- Ensure compliance with all Federal, State, and local laws and Fair Housing regulations
- Address and complete all other duties as assigned
- Embody the Mill Creek mission, values, and brand promise in all that they do
- Perform in accordance with company benchmarks and standards in maintenance, customer service, associate relations, expense control, and other relevant categories
- Provide exemplary customer service
- Prepare for community inspections (safety, cleanliness, compliance)
- Ensure timely service request response and completion
- Ensure quality control in service request resolution
- Complete make-ready/turnover tasks efficiently
- Ensure move-in quality with zero defects
- Control expenses in maintenance-related categories
Requirements
- High School diploma or equivalent (GED) preferred
- Experience performing maintenance duties helpful
- Multi-Family maintenance experience helpful
Skills
- Accurately take measurements and perform basic arithmetic
- Safely operate maintenance equipment including leaf blowers, pressure washers, hand tools, power tools, transfer aids, snow and ice removal equipment, ladders, landscaping equipment, commercial vacuums, steam cleaners, carpet and floor cleaning equipment, safety equipment, electric and hand-powered augers
- Ability to use general office equipment such as key system programmers and software, app-based software, and personal computer
- Safely use chemicals, paint, and general cleaning supplies
- Frequently and safely operate motorized vehicles such as a golf cart
Location
- Onsite
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High School Diploma or GED
Benefits
- Competitive compensation
- Comprehensive medical, dental, and vision
- Employer-sponsored short- and long-term disability, life, and AD&D insurance
- 401(k) with employer matching
- Paid time off benefits: vacation, sick time, holidays
About the Company
- Mill Creek Residential is committed to building a diverse, equitable and inclusive workplace where associates can grow and bring their whole selves to work.
- We encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements.
- Mill Creek believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together.
Equal Opportunity
- Mill Creek is an Equal Opportunity Employer