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About the Role
Index Exchange is seeking an Account Manager to join our US HoldCo team. In this role, you will maintain direct ownership of key agency and marketer partnerships, balancing hands-on client delivery with consistent service standards, timely execution, and strong collaboration. You will proactively address client needs, solve challenges, and surface opportunities for growth, acting as a trusted partner in an ambiguous, fast-paced environment.
Responsibilities
- Maintain direct ownership of a portfolio of key agency and marketer partnerships, delivering exceptional service and strategic guidance.
- Serve as the day-to-day contact for existing agency and brand marketer partners, while delivering expertise in the IX platform.
- Provide data-driven insights and recommendations to clients to help them solve challenges and capitalize on opportunities within the programmatic landscape.
- Partner with business development to support new business efforts and evangelize the Index Exchange brand in market.
- Collaborate with publisher account teams to identify and secure new deal opportunities, as well as ensure the health and growth of existing deals.
- Guide your pod through ambiguous situations and evolving client needs, modeling a solutions-oriented, bias-for-action mindset.
- Attend relevant industry events and entertain partners in innovative ways that foster engagement and strategic account growth.
- Forecast revenue growth across your team’s book of business and track delivery against targets and OKRs.
- Lead and participate in regular knowledge share sessions, contributing to a culture of continuous learning and improvement.
Requirements
- 4+ years of experience in digital media, with an in-depth understanding of the programmatic advertising landscape (e.g. ad server, ad network, exchange, SSP, DSP, agency trading desk, PMP, etc.).
- Proven experience working with large agencies; experience with Publicis is a strong plus.
- Ability to thrive in an ambiguous environment — you’re comfortable operating without a perfect playbook and can bring clarity and direction to your team when needed.
- Strong communication and storytelling skills — ability to be clear and compelling when presenting internally and externally, with the ability to tailor your message to different audiences.
- Expert-level adaptability: you navigate change with confidence and help others do the same.
- Advanced stakeholder management skills, with the ability to build trust and influence across clients and internal teams.
- Proven ability to leverage data and analytics to solve customer problems and drive strategic recommendations.
- Goal-oriented approach to client management — you are constantly seeking opportunities to add value, build relationships, and deliver actionable insights that grow revenue.
- Strong program management and organizational skills; ability to prioritize and meet deadlines across a complex portfolio.
- Proficiency in Salesforce and other CRM/analytics tools (e.g. DOMO, Looker); advanced skills in Microsoft Excel.
Skills
- Programmatic advertising
- Client delivery
- Service standards
- Timely execution
- Collaboration
- Client needs assessment
- Problem-solving
- Growth opportunities
- Relationship building
- Strategic insights
- Account management
- Operations
- External stakeholder communication
- Cross-functional collaboration
- Sales
- Analytics
- Technical teams
- Publisher account management
- Subject matter expertise
- Team collaboration
- Shared learning
- Accountability
- Internal communication
- External communication
- Client-facing
- Trusted relationships
- People leadership
- Mentorship
- Adaptability
- Data-driven insights
- New business support
- Deal identification
- Deal security
- Deal growth
- Solutions-oriented mindset
- Bias-for-action mindset
- Industry event attendance
- Revenue forecasting
- OKR tracking
- Knowledge sharing
- Continuous learning
- Salesforce
- CRM tools
- Analytics tools
- Microsoft Excel
Location
- US
Work Type
- Full-time
Experience Level
- 4+ years
Education Level
- Bachelor’s Degree in business, marketing, communications, or a technology-related field
Salary/Compensations
- $95,000 – $125,000 USD
Benefits
- Comprehensive health, dental, and vision plans
- Paid time off, health days, and personal obligation days
- Flexible work schedules
- Competitive retirement matching plans
- Equity packages
- Generous parental leave
- Annual well-being allowance
- Fitness discounts
- Group wellness activities
- Employee assistance program
- Mental health first aid program
- One day of volunteer time off per year
- Donation-matching program
- Monthly town halls
- Regular community-led team events
- Multiple resources and programming to support continuous learning
About the Company
- Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen.
- We connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.
- We are a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution.
- We are committed to radically transparent business practices and total market efficiency, upholding the integrity of the programmatic ecosystem.
- Index is an exciting and fast-paced place to work, built on core values of trust, transparency, and genuine support.
- We pride ourselves on independence and openness in our technology and our teams.
- Our diverse and inclusive culture celebrates unique differences to drive Index forward.
- We have over 550 employees globally dedicated to building a safe and transparent marketplace.
Equal Opportunity
- At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them.
- We are committed to equal employment opportunities.
- We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.
- Diversity is the human experience.
- For those who show grit, passion, and humility—Index will welcome you.
- Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.
- Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.