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About the Role
The Solutions team is the primary, client-facing representative of The Orchard’s administrative teams, working across content operations and managing digital and physical product logistics. This role ensures content operations are streamlined and effective, requiring strict deadline adherence, effective prioritization, clear communication, attention to detail, and a passion for music.
Responsibilities
- Support the UK Solutions Managers with content operations across our roster of clients.
- Act as a strategic link between clients and internal Orchard teams, tackling questions and issues to deliver success across the distribution experience.
- Support the UK Physical Operations team across their tasks and processes.
- Process sales orders and shipments for internal teams and external clients.
- Provide fulfillment and customer service across a variety of platforms.
- Continually identify process and procedure improvements for existing tasks.
- Work proactively with all departments to ensure effective workflow.
Requirements
- At least 1 year of relevant experience working in a distribution or label environment.
- Experience and understanding of both digital and physical distribution.
- Knowledge of the wider music industry.
- Experience and knowledge of Google Suite and Microsoft Office.
- Experience of problem-solving in a fast-paced environment.
- Highly organized with strong attention to detail.
- Ability to prioritize and multitask.
- Excellent communication skills via email, phone, and in person.
- Experience of working in a customer-facing capacity.
- Must be at least 18 years of age.
Skills
- Google Suite
- Microsoft Office
- Problem Solving
- Organization
- Attention to Detail
- Prioritization
- Multitasking
- Communication (Email, Phone, In Person)
Location
- UK
- London
Work Type
- Hybrid
- Remote (Fridays)
Experience Level
- 1+ year relevant experience
Benefits
- Private medical cover
- Generous pension scheme
- Life assurance
- Income protection
- Music industry perks
- Time off over winter break
About the Company
- The Orchard is a dynamic company within the music industry.
- Sony Music aims for a diverse and inclusive workforce.
- Sony Music is an equal opportunity employer and supports workforce diversity.
Equal Opportunity
- Sony Music employs, retains, promotes and otherwise treats all employees and job applicants according to their merit, qualifications, competence and talent.
- This policy is applied without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.