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About the Role
This role is on the AI Innovation team within NiCE Labs, focusing on building and validating new AI capabilities through prototypes to inform product decisions. You will work at the intersection of frontier AI and enterprise products, turning new models and agent patterns into working systems and providing insights for product and engineering teams.
Responsibilities
- Build agentic systems and full-stack prototypes end-to-end, shipping a first version in days and learning from real use.
- Track the frontier (new models, agent patterns, protocols like MCP) and turn promising ones into working prototypes.
- Design experiments to validate concepts based on quality, latency, cost, and user impact.
- Work directly with internal users, product managers, and customers to validate concepts and iterate quickly.
- Turn validated prototypes into reference implementations and write-ups for product teams.
- Provide product and platform teams with concrete feedback on AI capabilities.
- Move between initiatives as priorities shift, leveraging learnings across projects.
Requirements
- 4+ years building full-stack software, with a focus on shipped products.
- Shipped LLM-powered systems to production.
- Understand AI agents below the framework level (message arrays, tool calling, context management, prompt caching).
- Proficient in using AI-assisted development tools for increased speed.
- Proficient in full-stack development, comfortable taking prototypes from API to demo UI.
- Comfortable with ambiguity and new territory.
- Prioritize user problems over solutions.
- Strong eye for UX/UI.
- Experience with voice and real-time AI (streaming, speech-to-text/text-to-speech, voice-to-voice models).
- Open-source contributions to agent tooling (MCP servers, harnesses, evals).
- Experience designing evaluations for AI systems.
- Background in conversational AI or customer-experience products.
Skills
- TypeScript
- Node.js
- React
- AI agents
- LLM-powered systems
- Full-stack development
- AI-assisted development
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- 4+ years
About the Company
- NICE Ltd. (NASDAQ:NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations.
- NICE software helps deliver extraordinary customer experiences, fight financial crime, and ensure public safety.
- NICE software manages over 120 million customer interactions and monitors 3+ billion financial transactions daily.
- NICE is recognized as an innovation powerhouse excelling in AI, cloud, and digital.
- NICE is consistently recognized as the market leader in its domains.
- NICE has over 8,500 employees across 30+ countries.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.