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About the Role
Aircall is seeking a Senior Product Manager to own Calls & Routing, the core of Aircall’s product. This role involves defining how calls reach the right person, managing queues, IVRs, and ensuring reliability. It also includes managing the seamless handover of calls from AI agents to humans.
Responsibilities
- Identify critical product gaps and opportunities by analyzing customer insights and data.
- Set the strategy and roadmap for Calls & Routing, and contribute to the broader domain vision.
- Define ambitious goals and success metrics tied to Aircall’s objectives.
- Own end-to-end delivery, including experimentation, go-to-market strategy, and quality assurance.
- Align dependencies and make tradeoffs with other product areas, particularly AI teams.
Requirements
- Proven experience as a Product Manager (typically 5+ years) owning a product area end-to-end with an engineering team.
- A track record of measurable customer and business impact.
- Strong discovery, prioritization, and stakeholder management skills.
- Data-driven and technically fluent, comfortable with complex, high-reliability systems and using AI.
- B2B SaaS experience.
- Fluent in English.
Skills
- AI
- Product Management
- Discovery
- Prioritization
- Stakeholder Management
- Data Analysis
- B2B SaaS
Location
- Paris
- Seattle
- Madrid
- London
- Berlin
- San Francisco
- New York City
- Sydney
- Mexico City
Work Type
- Full-time
Experience Level
- Senior
Benefits
- Competitive salary package & benefits
- Fast-learning environment
- Entrepreneurial and strong team spirit
- Work-life balance
About the Company
- Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide.
- We are redefining customer communications by integrating voice, SMS, WhatsApp, and AI.
- Our AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro provides real-time guidance.
- Headquartered in Paris with a strong North American presence in Seattle and teams globally.
- We are ambitious, product-driven, and execution-focused with visible impact and fast decisions.
- We are customer-obsessed, data-driven, and focused on delivering meaningful outcomes.
- We value ownership, continuous learning, and thoughtful speed.
- We foster a collaborative, fast-moving environment where trust and impact matter.
Equal Opportunity
- At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
- We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all.
- We’re working to create a place filled with diverse people who can enrich and learn from one another.
- We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
- We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open.
- We understand and acknowledge that we have work to do and much to learn.
- We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.