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About the Role

This role involves conducting investigations into trading standards violations and consumer protection issues, providing specialist advice on relevant legislation, and monitoring compliance. The position requires collaboration with internal and external stakeholders and may involve flexible working hours, including occasional evenings and weekends.

Responsibilities

Conduct thorough investigations into trading standards violations and consumer protection issues.
Provide specialist advice to colleagues and stakeholders on trading standards legislation and enforcement.
Monitor and enforce compliance with trading standards regulations.
Work closely with team members, colleagues from other regulatory services, and external stakeholders to resolve cases and complete project work.
Be prepared to carry out duties at flexible times, including occasional evenings and weekends.
Develop and deliver specialist investigative support and advice for Regulatory Services, focusing on trading standards and consumer protection.
Ensure compliance with relevant legislation and safeguard consumer rights.
Perform both office-based work and site visits as part of investigative duties.
Collaborate with team members and external stakeholders to successfully fulfill the role's responsibilities.

Requirements

Trading Standards Practitioner Certificate/Diploma (TSPC/D), or Diploma in Consumer Affairs & Trading Standards (DCATS), or Diploma in Trading Standards (DTS)/Diploma in Consumer Affairs (DCA), or Degree in Consumer Protection (i.e. BSc).
Or passed the Regulatory Compliance Officer Apprenticeship or the Level 6 Apprenticeship.
Demonstrate a comprehensive understanding of trading standards legislation and enforcement practices.
Hold an appropriate professional qualification in trading standards or a related field.
Exhibit excellent verbal and written communication skills, organizational abilities, and attention to detail.
Show the ability to work independently and manage tasks under pressure.
Be adaptable and willing to work at flexible times, including evenings and weekends.
Must already hold a form of UK work authorization that does not require sponsorship.
Satisfactory employment references and CIFAS identity checks.
Satisfactory declaration of interest.
Satisfactory DBS check.
Continued professional body registration.
Suitable driver’s license.
Ability to speak fluent English with confidence and accuracy, sufficient for the effective performance of the role.

Skills

Investigative support
Expert advice
Compliance monitoring
Stakeholder collaboration
Flexible working
Verbal communication
Written communication
Organizational abilities
Attention to detail
Ability to work independently
Ability to manage tasks under pressure
Adaptability

Location

London Borough of Waltham Forest

Work Type

Full-time
Permanent

Education Level

Trading Standards Practitioner Certificate/Diploma (TSPC/D)
Diploma in Consumer Affairs & Trading Standards (DCATS)
Diploma in Trading Standards (DTS)/Diploma in Consumer Affairs (DCA)
Degree in Consumer Protection (i.e. BSc)
Regulatory Compliance Officer Apprenticeship
Level 6 Apprenticeship

Salary/Compensations

PO1 - PO4 £42,492 - £53,919

Benefits

£3000 golden hello payment subject to minimum retention period

About the Company

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities.
Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

Equal Opportunity

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff.
The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.
We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.
The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all.
Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting.
The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first.
This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme.
We are keen to support employees to balance their working life with other commitments.
Wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council.