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About the Role
The House Laundry Attendant is responsible for washing, ironing, folding, and distributing all soiled linens, towels, napkins, and tablecloths.
Responsibilities
- Wash, iron, fold, and distribute soiled linens, towels, napkins, and tablecloths.
- Understand the operation of washing machines and dryers.
- Load and unload washes according to standards.
- Wash and dry all dirty linens, towels, and rags.
- Sort all hotel linen according to type, color, and size.
- Pre-treat all stained linen before washing.
- Clean dryer filter daily and maintain all equipment as trained.
- Operate iron as per standard and ensure it is shut off at the end of the day.
- Sweep and mop laundry floors, storing all linens off the floor.
- Fold towels and linens.
- Remove and sort dirty linens and towels from laundry carts.
- Keep laundry carts clean and free of debris.
- Maintain a clean work area.
- Sort clean laundry according to type and load carts.
- Ensure overall guest satisfaction.
Requirements
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with DoubleTree by Hilton Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Embassy Suites by Hilton Columbus Airport Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel-related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Always maintain a warm and friendly demeanor.
- Employees must always be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
- Flexible and long hours sometimes required.
- Ability to stand during entire shift.
Skills
- Communication
- Active Listening
- Multitasking
- Prioritization
- Problem Solving
- Attention to Detail
- Initiative
- Teamwork
Location
- Columbus, OH
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High School diploma or equivalent
Salary/Compensations
- $15.50 per hour
About the Company
- DoubleTree by Hilton
- Embassy Suites by Hilton Columbus Airport
Equal Opportunity
- All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.