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About the Role

HCS Home Care, part of the Valence Care family, is seeking an experienced, professional, and detail-oriented HHA Coordinator to work in our Brooklyn office. This role involves supervising field staff, managing schedules, coordinating new admissions, and resolving client complaints, all while ensuring efficient operations and excellent patient care.

Responsibilities

Supervise field staff, managing schedules to minimize unscheduled shifts, limit overtime, and ensure timely admission of referrals.
Directly manage and oversee the coordination of new admissions to ensure timely referral-to-admission conversion.
Keep operational leaders and sales employees informed on all activities impacting admission.
Receive, investigate, and resolve client complaints related to scheduling.
Communicate recruiting needs to the Recruiting Department and participate in recruitment, hiring, and orientation activities.
Ensure all field employees receive progressive disciplinary action for non-clinical performance issues as necessary.
Coordinate caregiver/nurse schedules to promote client consistency, minimize overtime, limit incentives, and implement cost controls within budget.
Manage mass communication with regional field employees to engage them and communicate pertinent information.
Ensure effective and efficient communication between the Care Coordination department and service location leadership, clinical leadership, and recruiting.
Coordinate and collaborate with the clinical team to optimize staffing assignments for patient care delivery.
May be required to work a flexible schedule, including nights and weekends, to resolve escalated scheduling issues.
Perform other duties as assigned.

Requirements

Minimum 3 years of progressive homecare or healthcare experience including staffing, employee relations, and recruitment.
Strong written and oral communication skills.
Ability to work with a wide range of constituencies in a diverse environment.
Skilled at coaching employees at all levels within the organization.
Excellent computer skills, including EMR operation, email communication, and spreadsheet data review/analysis.
Excellent coaching and interpersonal skills with the ability to build trust and establish effective working relationships.
Must be a team-player.
Ability to motivate and develop staff.
Ability to handle confidential documents and sensitive information professionally.
Ability to work effectively in a fast-paced work setting using technology-based programs and platforms.
Ability to perform simple accounting procedures.
Ability to maintain an effective recordkeeping system.
Experience serving as a mediator and recommending/applying interventions to resolve employee disagreements, conflicts, or misunderstandings.
Skilled at investigating and resolving employee/client relations issues, including gathering and analyzing documentation, meeting with employees and supervisors, and recommending potential solutions.
Ability to handle multiple projects, changing priorities, and frequent heavy workloads, potentially requiring work outside normal business hours.
Exemplary organizational and time management skills.
Bilingual candidates encouraged.

Skills

Staffing
Employee relations
Recruitment
Written communication
Oral communication
Coaching
Computer skills
EMR operation
Email communication
Spreadsheet data analysis
Interpersonal skills
Teamwork
Motivation
Staff development
Confidentiality
Time management
Organizational skills
Mediation
Conflict resolution
Recordkeeping
Accounting procedures

Location

Brooklyn

Work Type

Full-time

Experience Level

Minimum 3 years of progressive homecare or healthcare experience

Salary/Compensations

$20-26/HR

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision coverage.
401(k) Retirement Plan + Company Match
PTO Package
Paid Holidays
Employee Referral Program

About the Company

HCS Home Care is proudly part of the Valence Care Family of Home Healthcare Agencies.
Valence Care values contributions, encourages professional growth, and rewards dedication to patient care.

Equal Opportunity

We are an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under federal, state, or local law. Reasonable accommodation is available per ADA and applicable state laws.