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About the Role
As a Lead Service Designer at Faculty, you will shape the strategic direction of service design across our business, aligning cross-functional teams to deliver innovative, scalable, and impactful solutions. You will pioneer unified service ecosystems, embed systems thinking, and drive ambitious transformation initiatives by guiding large-scale user research and crafting long-term strategies to empower clients to conquer complex organizational challenges.
Responsibilities
- Directing large-scale research efforts to uncover strategic insights, while mentoring teams to embed best practices into their dynamic project workflows.
- Developing comprehensive, service-wide journey maps and evolving personas to address diverse user scenarios and align multiple teams to a unified vision.
- Driving the creation of high-level service blueprints that shape enterprise transformation initiatives and untangle cross-functional dependencies.
- Facilitating impactful workshops with senior stakeholders to align on strategic direction, solve complex systemic challenges, and resolve conflicts collaboratively.
- Overseeing the prototyping of service components, coordinating cross-disciplinary teams to test and validate concepts iteratively against strategic objectives and user feedback.
- Collaborating proactively with government and public sector clients to transform public service delivery through the power of AI and design.
Requirements
- Comprehensive expertise in advanced user research methodologies with a proven track record of managing and mentoring research teams.
- Mastery in creating detailed, high-level service blueprints and journey maps to guide strategic organizational direction.
- Exceptional facilitation skills to lead inclusive workshops for senior stakeholders, aligning visions and resolving complex challenges.
- Experience directing prototyping efforts for complex service components, ensuring robust solutions are validated through continuous iteration.
- Outstanding written and verbal communication skills, leveraging high-quality design artifacts and strategic narratives to influence key decision-making.
- Strong collaborative experience working with government entities and public sector organizations to deliver impactful, scalable public services.
Skills
- Service Design
- AI
- Systems Thinking
- User Research
- Journey Mapping
- Service Blueprints
- Workshop Facilitation
- Prototyping
- Cross-functional Collaboration
- Stakeholder Management
Location
- Remote
Work Type
- Full-time
- Part-time
Experience Level
- Lead
About the Company
- Faculty was established in 2014 with the belief that AI would be the most important technology of our time.
- Faculty has worked with over 350 global customers to transform performance through human-centric AI.
- Faculty innovates, builds, and deploys responsible AI that makes a significant impact.
- Faculty possesses unparalleled depth of technical, product, and delivery expertise.
- Faculty serves clients across government, finance, retail, energy, life sciences, and defense sectors.
- Faculty is growing rapidly in business and reputation.
- Faculty seeks individuals with intellectual curiosity and a desire to build a positive legacy through technology.
- Faculty empowers employees to envision and implement powerful AI applications.
Equal Opportunity
- Faculty aims to grow the best team, not the most similar one, recognizing that diversity of individuals fosters diversity of thought.
- Faculty believes diverse teams deliver better work, relevant to the world.
- Faculty is united by deep intellectual curiosity and a desire to use abilities for measurable positive impact.
- Faculty strongly encourages applications from people of all backgrounds, ethnicities, genders, religions, and sexual orientations.
- Faculty encourages applications even if not all requirements are met, if the candidate is excited by the role and brings key strengths.
- Faculty is open to conversations about part-time hours.
- Faculty permits the use of AI for research and interview preparation but not for generating answers during live interviews.
- Faculty uses an AI note-taker (Metaview) in interviews, with an option to opt-out.
- Every application is reviewed by a human, never decided by AI.