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About the Role
Dayton T. Brown, Inc. is seeking a Quality Specialist to join our Technical Publications Division remotely. This role is crucial for ensuring the quality and compliance of technical documentation across various projects.
Responsibilities
- Review and verify technical documents for grammatical accuracy, formatting, consistency, and compliance with style guides and industry standards (S1000D, ISO).
- Perform content audits and validations across document versions to ensure alignment with source data, engineering changes, and product updates.
- Collaborate with writers and subject matter experts (SMEs) to resolve discrepancies and improve document quality.
- Develop, maintain, and execute QA checklists, review protocols, and content approval workflows.
- Identify documentation quality issues, track errors, provide training, and recommend corrective actions.
- Collect, analyze, and report documentation quality metrics, including error rates, review cycle times, first pass yield (FPY), compliance scores, and rework levels to support continuous improvement.
- Contribute to process improvement efforts related to documentation standards, templates, and QA methodologies.
- Ensure compliance with company documentation policies and applicable regulatory standards (e.g., FAA, FDA, ISO 9001, AS9100, etc.).
- Perform internal audits on processes and procedures to ensure adequacy of work instructions/operating procedures and compliance with customer requirements.
- Support Corrective Action Request (CAR) and Root Cause Analysis (RCA) events.
- Monitor and analyze product conformity to meet customer requirements.
- Monitor and analyze performance of on-time delivery and customer satisfaction.
- Develop and maintain strong relationships with customers.
Requirements
- US Citizenship is required for this role.
- Minimum of a 2-year degree or equivalent experience.
- 3+ years' experience in quality assurance for technical documentation or publication development.
- Knowledge of technical writing standards and style guides.
- Familiarity with S1000D and/or MIL-STD-40051 standards.
- Experience with content management systems (CMS), version control tools, and XML environments.
- Excellent attention to detail and ability to simplify complex technical concepts.
- Solid analytical skills with experience in collecting and reporting QA metrics.
- Strong organizational and communication skills.
- Strong relationship building, decision-making and problem-solving skills.
- Ability to work in pressure situations.
- Strong computer skills and proficiency in all Microsoft Office applications and markup/review tools.
Skills
- S1000D
- ISO
- Content Management Systems (CMS)
- Version Control Tools
- XML
- Microsoft Office Suite
- Markup/Review Tools
- ASQ Quality Certifications
- DoD Aviation Maintenance Quality Assurance
- International Organization for Standards (ISO)
- Lean
- Six Sigma
- Total Quality Management (TQM)
Location
- Remote
Work Type
- Full-time
- Remote
Experience Level
- 3+ years' experience in quality assurance for technical documentation or publication development.
Education Level
- Minimum of a 2-year degree or equivalent experience.
Benefits
- Tuition reimbursement
- A stable, successful organization
- Innovative work environment
- Advancement potential
- Private medical, vision, and dental insurance
- Profit sharing, 401K with company match!
- Work/Life balance and family values.
About the Company
- Dayton T. Brown, Inc. is a dynamic organization with three divisions: Engineering and Test, Technical Services, and Mission Systems.
- The company's technical writers, illustrators, engineers, programmers, analysts, logisticians, and data specialists provide world-class technical documentation, information systems, training programs, and logistics data support services.
- DTB experts specialize in mechanical, electrical, and hydraulic equipment, performing systems analysis, information development, technical writing, data conversions, and graphics preparation.
- The Technical Services team utilizes up-to-date software and systems and is knowledgeable in current documentation standards and specifications, including the S1000D standard.
Equal Opportunity
- Dayton T. Brown, Inc. is an equal opportunity employer - Veterans and Disabled.