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About the Role

Serve as a personal guide and liaison for individuals with substance use disorders, assisting them with treatment needs, developing and monitoring individualized treatment plans, and supporting their continued engagement in recovery. Provide outreach and support within the Emergency Department, treatment settings, and the community as part of a treatment team.

Responsibilities

Create bi-weekly Recovery Coach shift schedules.
Oversee training and documentation of Recovery Coaches.
Coordinate Recovery Coach service provision outside of the ED, such as with the Heart and Vascular Institute and long-term antibiotic services.
Run weekly patient reports in EPIC on patients seen by recovery coaches in the Emergency Department.
Work actively with patients with Substance Use Disorders identified in the Emergency Department or other WVU Medicine treatment settings.
Help link patients to outpatient treatment.
Provide mentoring through life experience to individuals experiencing substance use problems.
Meet face to face with individuals and identified support persons in person and/or by phone.
Develop individualized wellness plans with patients and monitor them during meetings.
Provide information to the treatment team to inform treatment decision making.
Link patients to available resources, including continuing education, housing, recovery supports, self-help groups, substance abuse and mental health services, sobriety meetings, and medical/health facilities.
Serve as a liaison to the patient’s formal and informal supports, including referral sources, family members, client sponsors, treatment providers, and other supporters.
Maintain working relationships with ED and CHH staff and other agencies or institutions to promote awareness of recovery and recovery coaching availability.
Receive ongoing supervision and training to provide recovery coaching services effectively.
Assist patients in crisis situations involving social, emotional, health, and other problems.
Develop new services for the IMPACT program to improve patient care, in coordination with the program manager.

Requirements

High School Diploma or equivalent.
Substance Use Disorder Peer Recovery Certification (PRSS-SUD) through the West Virginia Certification Board for Addiction and Prevention Professionals (WVCBAPP).
State criminal background check and Federal (if applicable), as required for regulated areas.
Two (2) years’ experience as a Recovery Coach or in a related role.
Valid Driver’s License.
Certificate of completion of the CCAR Recovery Coaching in the Emergency Department.
Active participation in recovery for two or more years and current active attendance at peer community recovery support meetings.

Skills

Knowledge of treatment resources including a working knowledge of the 12-Step Fellowships.
Ability to comply with WVU Medicine, WVU Research Corporation, UHA, and Department of Behavioral Medicine and Psychiatry safety procedures.
Completion of HIPAA training and compliance.
Excellent customer service skills.
Ability to communicate effectively with patients and families, pharmaceutical company personnel, regulatory and monitoring agency personnel, internal staff members, physicians, students, and employees of WVU, WVU Medicine, and UHA.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to analyze information and evaluate results to choose the best solution, solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to develop specific goals and plans, to prioritize, organize and accomplish tasks independently and through others.
Ability to develop constructive and cooperative working relationships with others and maintain them over time.
Skilled at working as a team member.
Skilled at written and oral communication.
Knowledge of basic computer applications: Word and Excel.
Ability to monitor recovery coach staff and give feedback on documentation as needed.
Knowledge of running patient reports in Epic.
Ability to train new staff in peer recovery duties and responsibilities.
Ability to sit for long periods of time.
Ability to lift, push or pull 10-15 pounds.
Able to wear latex or vinyl gloves, with frequent changes and hand washing.
Able to tolerate working with and around noxious odors.
May be scheduled to work various shifts based on departmental and patient needs.
May be required to travel between facilities/buildings.
Work may be performed in acute hospital setting.
May be exposed to virus, disease, and infection from patients and specimens.
May be exposed to traumatic situations including psychiatric crisis, physical injuries and death.

Location

Charleston, West Virginia

Work Type

Full-time

Experience Level

2 years

Education Level

High School Diploma or equivalent
Substance Use Disorder Peer Recovery Certification (PRSS-SUD)
Certificate of completion of the CCAR Recovery Coaching in the Emergency Department

About the Company

THOM Thomas Hospitals is part of the West Virginia University Health System.

Equal Opportunity

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.