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About the Role

We are looking for a Vehicle Operations Specialist to join our growing Vehicle Operations team as our fleet continues to scale. Based within our Downtime team, this role will focus on the performance and commercial management of our hire vehicle portfolio, while also supporting wider operational reporting and process improvement across Vehicle Operations. You will work closely with Vehicle Operations Specialists, Team Leads and external partners to ensure hire vehicles are managed effectively, recovery opportunities are followed through and agreed processes are being followed. This role requires someone who is commercially minded, organised, confident working with data and comfortable challenging others constructively when performance or processes are not where they need to be. You will also play an important role in helping us improve how we work, using data, technology and new ideas to build more effective and scalable processes.

Responsibilities

Manage Hire Vehicle Performance: Maintain oversight of hire vehicles across active cases, ensuring clear visibility of hire duration, cost, extensions, expected repair timelines and next actions.
Identify aged, high-cost or unusual cases and work with the team to reduce avoidable spend while ensuring drivers remain appropriately supported.
Support Cost Recovery: Track recovery opportunities and outstanding contributions from manufacturers, dealerships and partners.
Provide the administration, tracking and follow-up needed to ensure agreed processes are completed and money is actively chased.
Help maintain clear visibility of amounts requested, agreed, received and outstanding.
Analyse Operational Performance: Use operational data to identify trends, risks and improvement opportunities across Downtime and the wider Operations department.
Review hire costs, aged cases, recovery performance, supplier performance, process compliance and operational workloads.
Turn data into clear insights and actions rather than simply maintaining reports.
Build and Maintain Reporting: Create, maintain and improve trackers, reports and dashboards using tools such as Excel and Google Sheets.
Ensure data is accurate, accessible and useful, and look for opportunities to simplify or automate manual reporting wherever possible.
Provide Feedback and Create Accountability: Identify where actions, processes or expectations have not been followed and provide constructive feedback to Vehicle Operations Specialists.
Be confident holding people accountable for agreed actions while maintaining strong and positive working relationships.
Improve Processes: Look for opportunities to improve the way we work.
Understand where an existing process or project could be stronger and help develop it into something more efficient, scalable and innovative.
Use Technology and AI Effectively: Be confident using technology and learning new systems.
Support Repair Progress Where Required: Contact dealerships, manufacturers, repairers or other partners to understand delays or resolve blockers affecting hire duration.

Requirements

Commercially minded
Organised
Confident working with data
Comfortable challenging others constructively when performance or processes are not where they need to be
Experience using AI or automation tools such as ChatGPT, Gemini, Copilot or similar would be advantageous, particularly where they have been used to improve reporting, analysis or productivity.
Curious about how technology can improve operational performance.
Basic understanding of how automotive repair and service processes operate.
Understand how operational decisions can impact cost and are comfortable questioning whether spend remains necessary, sustainable and appropriately recovered.

Skills

Excel
Google Sheets
AI tools (e.g., ChatGPT, Gemini, Copilot)
Data analysis
Reporting
Process improvement
Commercial awareness
Analytical skills

Location

Work Type

Full-time

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

Salary is discussed during the recruitment process, with flexibility to match experience.

Benefits

Perks available through Octopus Employee Benefits
Dog friendly office

About the Company

Electric Car Leasing company focused on a greener, fairer future.
Building a new way for drivers to join the electric charge, offering online EV shopping and a 'lease for life' experience.
Making it easy for individuals and businesses to go electric by providing cars, chargers, and energy in one deal.
Part of the Octopus Energy Group, aiming to transform industries and improve lives.
Octopus Electric Vehicles won the Sunday Times best company to work for in 2024.
Voted 6th out of the top 100 start-ups to work for by Tempo in 2025.
Voted 50 best places to work in 2022 by Glassdoor.
Recognized in the top 10 companies for senior leadership.

Equal Opportunity

We use AI to help us assess applications fairly and objectively.
We encourage applications from all candidates, even if they don't meet 100% of the job requirements.
We are looking for genuinely decent people who are honest and empathetic.
As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.
Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
We will do what we can to customise your interview process for comfort and maximum magic.