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About the Role
OPENLANE is seeking a Commercial Accounts Program Manager to join the OPENLANE Canada Inspections team. This role is responsible for delivering best-in-class inspection services, technical data integrations, and operational excellence for key commercial account partners. You will lead client meetings and collaborate cross-functionally with Product, IT, and Operations teams.
Responsibilities
- Act as the primary point of contact and advisor for assigned client partnerships regarding all inspection services rendered.
- Lead client meetings including onboarding/implementation, business reviews, SLA status updates, and technology/inspection demonstrations.
- Maintain, monitor, and report on accurate monthly SLA metrics and KPIs, utilizing data insights to drive client forecasting and service enhancements.
- Collaborate cross-functionally with internal operations, Product, and IT teams to translate client technical requirements into actionable development items.
- Optimize operational workflows, manage escalated client issues or disputes, and implement process improvements to maximize overall efficiency.
- Provide strategic feedback and market intelligence to executive leadership regarding client trends, industry changes, and service opportunities.
- Deliver timely, professional correspondence (calls, video conferences, and emails) for all internal and external client requests.
Requirements
- 3+ years of account management experience.
- 3+ years of automotive industry experience.
- Proven capability in managing B2B account partnerships, client onboarding, and SLA/KPI monitoring.
- Strong understanding of B2B data integrations, APIs, SaaS, and PaaS.
Skills
- Client-Centric: Build deep, trusted relationships with major account partners and advocate fiercely for their technical and operational needs.
- Data-Driven & Analytical: Monitor, track, and report on SLA metrics and KPIs to continuously elevate service levels.
- Collaborative Solutions-Finder: Bridge internal operations and client teams to resolve complex technical or process challenges.
- Effective Communicator: Possess exceptional public speaking and interpersonal skills to lead business reviews and strategic demonstrations with executive stakeholders.
- Proactive & Results-Oriented: Identify workflow bottlenecks, implement productivity tools, and drive continuous operational optimization.
- Exceptional verbal and written communication, presentation, and analytical skills.
- Proficiency in Google Workspace and Salesforce CRM.
- Background in automotive inspection technologies or remarketing services.
- Experience working directly with Product and IT engineering teams on prioritizing development items.
Location
- Remote (based in Toronto / GTA preferred)
Work Type
- Remote
- Full-time
Experience Level
- 3+ years of account management experience
- 3+ years of automotive industry experience
Education Level
- Bachelor’s degree or equivalent industry experience
Salary/Compensations
- $70,000.00 - $80,000.00 CAD
Benefits
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
About the Company
- At OPENLANE we make wholesale easy so our customers can be more successful.
- We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
- We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
- And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
- Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
- Relentless Curiosity. We seek to understand and improve our customers’ experience.
- Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
- Fearless Ownership. We deliver what we promise and learn along the way.