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About the Role
Via is transforming public transportation with a technology platform that creates smarter, data-driven, and efficient digital networks. As Director of IT & Infrastructure, you will lead the team, systems, and infrastructure that ensure employees are connected and operations run smoothly, overseeing global IT support, enterprise applications, identity and access, corporate networks, and facility setups for new service launches. This role requires a blend of people leadership and hands-on technical expertise, with a focus on building reliable services through automation and process improvement.
Responsibilities
- Lead the global IT team, develop staff, establish clear ownership and service expectations, and create an actionable IT roadmap.
- Balance daily IT operations with infrastructure improvements and long-term projects.
- Oversee employee IT support across offices, remote teams, and operational sites.
- Lead the administration and continuous improvement of Freshservice, including ticketing, service catalog, approvals, inventory, knowledge management, and automated workflows.
- Oversee identity and access management, including Okta, SSO, application provisioning, and employee lifecycle management.
- Maintain reliable access approval and provisioning workflows between Freshservice, Okta, and connected applications.
- Oversee corporate networks, Wi-Fi, internet connectivity, remote access, and IT-managed infrastructure using platforms like Cisco Meraki.
- Monitor sites, address outages, and improve reliability of IT infrastructure.
- Manage relevant DNS, domain, and certificate requirements, working with Cloudflare, AWS, and GCP.
- Own facility setup and IT readiness for new launches, including telecommunications, infrastructure contractors, onsite installations, security cameras, and physical access control systems.
- Ensure access to company applications aligns with launch staffing and operational requirements.
- Establish hardware standards and oversee the endpoint and asset lifecycle, including deployment, management, support, inventory, purchasing, logistics, replacement, and secure disposal.
- Oversee enterprise platforms such as Google Workspace, Slack, Jira, Confluence, and Freshservice, partnering with business owners on departmental systems.
- Lead implementations, migrations, and consolidation projects for enterprise applications with clear support and administrative ownership.
- Expand integrations across Freshservice, Okta, Slack, Confluence, and other services.
- Develop and maintain bots and AI agents to handle employee questions and service requests with monitoring and controls.
- Manage the rollout and administration of AI tools like Claude and Cursor, including access, licensing, usage, and spending.
- Own IT budget planning and tracking, vendor relationships, commercial negotiations, renewals, and license optimization.
- Lead technical assessments within procurement workflows.
- Partner with Information Security to implement controls across IT-managed systems, support audits and access reviews, and address control gaps.
- Maintain recovery procedures, system documentation, and backup ownership for critical services.
Requirements
- 10+ years in corporate IT or infrastructure.
- 4+ years managing teams, ideally in a global technology company.
- Hands-on technical leadership experience.
- Experience in identity and access management, SaaS administration, endpoint management, networking, and IT service delivery.
- Comfortable delivering technology infrastructure for new offices or operational sites.
- Skilled at improving processes through APIs, integrations, and automation.
- Practical experience applying AI to internal support or employee workflows.
- Commercially minded with experience managing budgets and negotiating with suppliers.
- Clear communicator who builds strong working relationships across business teams.
- Organized, resourceful, and comfortable managing competing priorities in a fast-moving environment.
- Ability to follow problems through to resolution and build preventative processes.
Skills
- Okta
- Google Workspace
- Cisco Meraki
- Freshservice
- Cloudflare
- AWS
- GCP
- Slack
- Jira
- Confluence
- Claude
- Cursor
- IT support
- Enterprise applications
- Identity and access management
- Corporate networks
- Endpoint management
- IT service delivery
- Network TaaS launch readiness
- Asset lifecycle management
- Automation
- AI
- Budget management
- Vendor management
- Negotiation
- Security controls
- Operational continuity
Location
- Global
Work Type
- Full-time
Experience Level
- Director
- 10+ years experience
- 4+ years management experience
About the Company
- Via creates public transportation systems that provide greater access to jobs, healthcare, and education.
- Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks.
Equal Opportunity
- Via is an equal opportunity employer.