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About the Role

Lead Facilities operations across Fora's portfolio, ensuring every workspace is safe, compliant, reliable, and consistently delivers high standards. This role places member experience at the heart of operational decision-making, using insight and expertise to improve building performance and strengthen service reliability.

Responsibilities

Lead day-to-day Facilities performance across the portfolio, creating clear accountability and consistently high standards.
Put member experience at the centre of Facilities planning, using feedback, service trends and building-performance data to identify priorities and drive improvement.
Maintain a strong presence across buildings, ensuring decisions are grounded in the realities of the spaces and the people who use them.
Translate company priorities into practical operational plans, performance standards and measurable outcomes.
Strengthen the delivery of planned and reactive maintenance, improving reliability and reducing the impact of recurring building issues.
Lead the Facilities response to significant incidents and business-critical failures, coordinating escalation, communication, recovery and post-incident learning.
Ensure planned works, outages and service disruption are communicated clearly and managed with member experience in mind.
Use insight from Freshservice, CAFM, compliance, audit and asset-management systems to improve decision-making and hold leaders accountable for action.
Maintain strong oversight of statutory compliance, health and safety systems, inspections, audits and portfolio risk.
Ensure compliance records are accurate, accessible and kept up to date, with clear ownership for addressing gaps or emerging issues.
Shape the portfolio’s Facilities asset strategy, including condition assessment, lifecycle planning, critical spares and operational resilience.
Support crisis management, incident investigation and business continuity planning across the estate.
Lead strategic relationships with key Facilities providers and contractors, ensuring performance is measured through meaningful service levels, KPIs and reviews.
Improve supplier quality, accountability and value for money, addressing underperformance and identifying opportunities for stronger commercial outcomes.
Lead Facilities operating budgets and forecasting, providing clear visibility of expenditure, variances, risks and efficiencies.
Help shape capital and lifecycle investment priorities across internal fabric, external fabric and building services.
Lead, coach and develop a multidisciplinary Facilities leadership team, creating clarity, trust and accountability across the function.
Build capability and succession plans that support both current operational needs and the future growth of the portfolio.
Encourage better ways of working, including the thoughtful use of AI, automation and data to improve efficiency and service delivery.
Create a culture where people take ownership, collaborate effectively and remain calm and decisive when challenges arise.

Requirements

Significant Facilities Management leadership experience across a multi-site portfolio.
Experience overseeing both hard and soft FM services.
Strong knowledge of UK health and safety legislation and statutory compliance requirements.
Experience managing complex contractor and supplier relationships.
A track record of leading operational change, service improvement and performance management.
Strong financial capability, including budget management, forecasting and investment prioritisation.
Experience leading large or geographically dispersed teams.
Strong commercial judgement and the ability to balance service, cost, risk and member experience.
Confidence using operational data and Facilities systems to support decisions and drive accountability.

Skills

Facilities Management
Health and Safety Legislation
Contractor Management
Supplier Relationship Management
Operational Change Management
Service Improvement
Performance Management
Financial Management
Budget Management
Forecasting
Investment Prioritisation
Team Leadership
Commercial Judgement
Data Analysis
Facilities Systems
ESG
Sustainability
Energy Management

Location

London portfolio

Work Type

4 days in the office
1 day working from anywhere

Experience Level

Head of Facilities
Facilities Management leadership

Education Level

IWFM Level 5 or equivalent professional qualification
NEBOSH General Certificate
IWFM Level 6 or 7
IOSH Managing Safely
RICS qualification
Relevant degree

Benefits

Core working hours with flexibility
Two weeks ‘Work from Anywhere’
28 days’ annual leave + bank holidays
Birthday off
Option to buy additional annual leave
5% matched pension scheme
Life assurance
Discounted gym membership
Access to gyms and selected wellness classes with Restore at Fora
Health cash plan
Mental Well-being support
Cycle to Work Scheme
Season Ticket Loan
25% off at Fora cafés
2 x volunteer days / year
Generous Employee Referral Scheme

About the Company

Fora reimagines the workplace by creating inspiring, design-led spaces that blend hospitality, community, and wellbeing.
With over 20 years of experience and 60+ locations across the UK, Fora supports 30,000+ members and partners with trailblazing brands.
Backed by The Office Group, Blackstone, and Brockton Capital, Fora is growing fast and pioneering conscious design, sustainable construction, and empowering workspaces.
Fora is shaping the future of work by shaping workplaces.