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About the Role
As a Support Worker, you will provide essential support to customers within a supported service, helping them connect with resources, manage finances, and transition to more permanent housing. Your role is crucial in boosting customer confidence and aiding their journey towards rebuilding their lives, while maintaining accurate records of all activities.
Responsibilities
- Leading on Co-producing bespoke support and move-on plans, involving key stakeholders.
- Organising and carrying out regular planned reviews of support and risk plans.
- Engaging customers to meet agreed outcomes and develop life skills.
- Assisting customers with day-to-day support and tenancy-related matters.
- Identifying and promoting opportunities for employment, education and training.
- Signposting customers to appropriate external support services.
- Supporting customers to be ‘tenancy ready’ to enable successful move on.
- Supporting customers to be financially independent through budgeting plans and maximising income.
- Supporting and monitoring customers’ healthcare needs.
- Empowering customers to move towards self-management of their medication.
- Leading on support initiatives including Group Work.
- Ensure the safety of our customers by following local safeguarding procedures.
- Record and update clear, factual, accurate, strengths based customer information.
- Facilitate the referral process into the service and assess potential new customers.
- Contribute to the delivery of a housing management service.
- Work with customers to maintain a safe environment by reporting repairs and health and safety concerns.
- Clean and prepare rooms as appropriate.
- Resolve difficult and challenging situations in a sensitive and informed way.
- Develop and maintain local partnerships to provide a holistic range of support for customers.
- Carry out day-to-day administration and operational duties.
- Work flexible hours to meet customer and business needs.
- Travel to different properties within the defined area as and when required.
- Use the Lone Worker system as and when necessary.
- Ensure customers are safe at all times within Riverside’s Policy and Procedure framework.
- Deliver your role in line with Riverside company values.
- Participate in team meetings, attend regular supervisions and reflecting practice sessions.
- Undertake regular training and take responsibility for continuous development.
- Undertake additional duties and responsibilities in consultation with your Line Manager.
Requirements
- Experience of working with vulnerable people.
- Experience of delivering structured support and risk management.
- To be a team player with a caring and empathetic nature with a resilient, can-do attitude.
- An understanding of supporting vulnerable people.
- Ability to work flexible hours to meet customer and business needs.
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
- Previous experience in positively resolving incidents.
- Demonstrate initiative and confidence to make and act on decisions.
- Competent administrative and IT skills.
- Ability to plan, prioritise, organise tasks to achieve results.
- Knowledge of current benefit systems.
- Experience of working in a care and support environment.
Skills
- Psychologically Informed approaches
- Trauma Informed Care principles
- Risk management
- Team player
- Caring
- Empathetic
- Resilient
- Can-do attitude
- Administrative skills
- IT skills
- Planning
- Prioritisation
- Organisation
Location
- Riverside Hostel, 46 Acre Lane, Brixton London SW2 5SP
Work Type
- Permanent
- Full-time
- Flexible hours
Experience Level
- Entry level
- Mid-level
Salary/Compensations
- £28,031.56 per annum
Benefits
- Competitive pay
- Generous pension
- 25 days holidays plus bank holidays
- Investment in learning, personal development and technology
- A wide range of benefits
About the Company
- Riverside is a housing association with a difference – enhancing the everyday for all our customers.
- For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
- We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.
- Our work ranges from homelessness services to social care, employment support to retirement living.
- Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent.
- We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years.
- We have plans to build over 15,000 affordable homes over the next decade.
Equal Opportunity
- We are inclusive. At Riverside, we value diversity in all its forms. We foster a work place where all individuals are respected, empowered, and heard.
- Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
- Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability.
- The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.