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About the Role
As an Implementation Specialist on the RevOps & Martech team, you will adapt core GTM Operations team builds for each market and business unit's needs, ensuring systems run smoothly day-to-day. You will also drive tool migrations, focusing on user adoption and system connectivity. This role offers a chance to contribute to Fora's AI-native, warehouse-first stack and collaborate across functions, becoming the first point of contact for market and business unit system requests and evaluating them against the existing architecture. Within the first six months, you will develop a repeatable playbook and ongoing enablement documentation. You will gain AI fluency by applying AI tools to solve real-world problems.
Responsibilities
- Extend and localize the core stack (HubSpot, Hightouch, broader stack integrations) for International, Cruises, and future business lines.
- Provide day-to-day support and break-fix for non-US markets and BUs across sales systems, marketing automation, routing, forms, Sales Hub, and SDR queues.
- Make hands-on HubSpot changes for BU needs, such as properties, workflows, and configuration, and build funnel improvements that optimize the current system.
- Drive lateral tool migrations across teams, owning adoption team by team through to completion.
- Serve as the first point of contact for market and BU requests for access, migration, or a separate instance, and evaluate each against our warehouse-first, one-system-of-record architecture, in partnership with GTM Operations and RevOps.
- Enable BU teams to build their own audiences, emails, and channels in Hightouch, and maintain always-on enablement documentation.
- Inventory in-flight migrations and BU requests, and build a standard intake process and build a repeatable playbook.
Requirements
- 3+ years in marketing operations, revenue operations, or systems implementation.
- Hands-on HubSpot/Salesforce experience making configuration changes (properties, workflows,)
- Hands-on experience with an ESP such as Braze or Iterable.
- Hands-on experience with Segment/Hightouch or another composable CDP tool.
- Experience leading at least one tool migration or multi-team rollout end to end.
- Experience writing enablement documentation or training for non-technical teams (playbooks, how-to guides).
Skills
- HubSpot
- Salesforce
- Braze
- Iterable
- Segment
- Hightouch
- BigQuery
- Snowflake
Location
- New York City
Work Type
- Full-time
- Onsite
Experience Level
- Mid-level
- Senior-level
Salary/Compensations
- $110K–$140K + equity
Benefits
- Unlimited vacation
- Health Insurance (including an option completely covered by Fora HQ)
- Dental & Vision Insurance
- Wellhub Memberships
- 401k plan with company match
- Commuter Benefits
- Supplemental Life Insurance
- Stock Options
About the Company
- Fora is the modern travel agency, empowering the next generation of entrepreneurs to build thriving travel advisory businesses.
- We're modernizing the $100B+ travel industry with AI woven through every part of the advisor's workflow, plus global supplier relationships, personalized training, and a vibrant community.
- Founded in 2021, Fora has grown to a team of 250+ full-time employees based in downtown New York City.
- In 2026, we closed a $60 million Series D led by Forerunner and Tactile Ventures, with continued backing from Thrive Capital, Insight Partners, and Heartcore Capital.
- We've been named a LinkedIn Top Startup (2024), one of Fast Company's Most Innovative Companies (2023 and 2025), and one of TIME's 100 Most Influential Companies (2026).
- Our Values: We’re forging our own path, We’re stronger together, We believe in technology, We’re here to serve, We mean business.
Equal Opportunity
- Fora is committed to an equitable hiring process and an inclusive work environment.
- BIPOC and traditionally underrepresented candidates are strongly encouraged to apply.
- We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.