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About the Role

Beroe is seeking a Customer Success Manager to manage European clients of nnamu, an AI negotiation agent for procurement. This role is central to business growth, enabling clients to maximize nnamu's value and managing client relationships from training to renewal. The position involves making a visible impact on procurement negotiations through AI, machine learning, and game theory within a company serving major procurement organizations.

Responsibilities

Serve as the primary point of contact for clients using nnamu, from onboarding through day to day use
Manage seamless onboarding and adoption, so clients get the maximum value from nnamu, including identifying the right use cases and guiding clients through pilot phases
Support clients in setting up their first negotiations, including TVO configuration and supplier onboarding
Design and run training programmes that build user proficiency and engagement with our AI software
Build and manage relationships with key client stakeholders, from category managers to procurement leadership, ensuring their satisfaction and retention
Conduct account level review sessions with clients
Monitor and drive account usage and engagement
Identify upsell and cross sell opportunities within your accounts and generate demand for Beroe’s wider portfolio of products and services
Turn client results into references and case studies together with marketing
Shape and implement customer success strategies and processes that can be rolled out to other clients and the wider team
Collaborate with cross functional teams to improve the customer experience and the product, feeding client needs back into the roadmap

Requirements

Master’s degree or MBA in Business Administration, Marketing or a related field
Several years (ideally 5 or more) of experience in customer success, account management or a related field, preferably with B2B SaaS products in digital procurement or AI
Understanding of sourcing processes and procurement team workflows; experience running or supporting e-auctions or dynamic bidding processes is a plus
Interest in negotiation strategy and game theory; prior exposure to either is a plus
Proven track record of building and maintaining strong client relationships, with the ability to convince and influence
Consulting mindset with strong analytical and problem solving skills
Strong commercial and business acumen
Excellent communication and presentation skills
Very strong Excel and PowerPoint skills
Knowledge of automation tools and a keen interest in using AI to improve customer success outcomes
Strong organisational and time management skills
Communicative, open minded and team-oriented personality
Fluent English and German
Willingness to travel when required

Skills

B2B SaaS products
Digital procurement
AI
Sourcing processes
Procurement team workflows
E-auctions
Dynamic bidding processes
Negotiation strategy
Game theory
Client relationship management
Analytical skills
Problem solving skills
Commercial acumen
Business acumen
Communication skills
Presentation skills
Excel
PowerPoint
Automation tools
AI for customer success
Organisational skills
Time management skills

Location

Europe (largely remote)

Work Type

Remote
Flexible work arrangements

Experience Level

Several years (ideally 5 or more)

Education Level

Master’s degree or MBA in Business Administration, Marketing or a related field

Benefits

Generous paid time off
Professional development, including training and certification programmes

About the Company

At Beroe x nnamu GmbH, we are committed to empowering procurement teams to make informed, strategic decisions that drive real impact. By integrating AI and game theory, our Software as a Service (SaaS) platform, nnamu.negotiations, delivers a groundbreaking approach to complex, yet autonomous negotiations.
nnamu.negotiations delivers additional total-value-of-ownership savings efficiently and effectively for buyers with no prior knowledge of game theory required. By combining our world class proprietary AI with an unmatched, unique database of over EUR 400bn actual game theory project data we help clients uncover incremental value in their negotiations, driving outcomes that were previously out of reach.
Beroe x nnamu GmbH is now a Beroe, Inc. group entity. Beroe is a global leader in procurement intelligence. Beroe has been on procurement’s leading edge since the company’s founding in 2006, bringing a world of insights forward. The unique combination of Beroe’s expertise, AI tools, and vast amounts of reliable data enable organizations to make smarter, faster, better procurement decisions.
Selected by ProcureTech as one of the “most pioneering Analytics, Data and Intelligence solutions in 2024”, Beroe helps thousands of organizations sift through the data noise, mitigate risk, face fewer surprises, and ultimately gain a competitive edge.
With nnamu’s cutting-edge AI and Beroe’s trusted market intelligence, we are unlocking game-changing possibilities for procurement teams worldwide.
Despite the proven potential of game theory to enhance negotiation outcomes significantly – potentially unlocking an incremental USD 1 Trillion of value – its application in business negotiations remains rare, inconsistent, and hard to scale. This gap presents a vast opportunity but also a challenge that many companies have yet to overcome. Beroe x nnamu GmbH is pioneering the use of AI-powered game theory to make complex negotiation strategies accessible, scalable, and incredibly effective for organizations worldwide.

Equal Opportunity

We value diversity and inclusion and believe that a diverse team brings different perspectives and ideas to the table. We are an equal opportunity employer and welcome applicants from all backgrounds.