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About the Role

World Relief seeks a Volunteer Coordinator to build a vibrant community engagement structure that positively impacts program participants, volunteers, and the community in Austin, TX. This position is ideal for someone who is agile, innovative, collaborative, and ready to hit the ground running. The Volunteer Coordinator will be responsible for the oversight of the overall volunteer program including recruitment & onboarding, training, placement, engagement, retention and recognition.

Responsibilities

Ensure a strong and dynamic volunteer and intern base enabling the office to effectively support mission delivery, fundraising and community outreach objectives.
Establish a comprehensive volunteer engagement plan including formal recruitment, training, communication and recognition.
Coordinate the Good Neighbor Team program as one of the main church engagement opportunities, along with individual volunteer opportunities.
Develop and implement recruitment strategies for critical volunteer and intern opportunities, assessing and refreshing priorities on an ongoing basis.
Represent World Relief at events and career fairs in order to promote and recruit volunteer and intern opportunities.
Maintain a consistent, efficient and thorough application and screening process of all volunteers and interns that complies with National Performance Standards.
Respond to volunteer inquiries from the public in a timely, professional manner.
Ensure the provision of orientation and training to all groups, volunteers and interns.
Collaborate with all departments in the scheduling, development, supervision, coordination and facilitation of volunteer and intern orientations and trainings.
Develop and conduct refresher and leadership development training sessions for existing volunteers.
Closely track database and manage volunteer assignments.
Develop frequent targeted emails, phone calls, and unique methods of engagement within existing volunteer base.
Monitor the progress of each volunteer assignment, addressing any performance deficits in a timely manner.
Work closely with all departments to guide, identify and support volunteer staffing needs.
Coordinate volunteer communications, including monthly volunteer newsletters.
Create and plan opportunities for meaningful volunteer recognition throughout the year.
Assesses potential risks and liabilities of volunteer activities and behaviors, elevating to the supervisor when necessary.
Ensure that each volunteer is connected with a broader community of volunteers, either through church-based teams or through periodic gatherings with other volunteers.
Maximize use of World Relief’s e-learning platform “the Workshop” to develop learning pathways for churches and volunteers.
Ensure follow-up communication with designated churches, organizations, schools, volunteer groups, including appreciation, events and thank you notes.
Collaborate with programs staff to create and support church and volunteer engagement opportunities.
Attend joint departmental meetings to coordinate volunteer needs and to share volunteer input on program participant adjustment and integration, and to better guide volunteers in meeting programmatic and missional goals.
Ensure appropriate and timely communication between volunteers and World Relief in order to address volunteer opportunities, concerns, questions or needs and relay to appropriate staff.
Alongside the Site Manager and Church and Community Engagement Lead, strengthen the office-wide volunteer engagement philosophy and recruitment strategy.
Manage Volunteer Program metrics by developing and maintaining program evaluation methods, including regular entry and monitoring of volunteer data and tracking, to evaluate program effectiveness and growth opportunities.
Provide coaching and accountability to employees who interact with community partners, volunteers, and interns, focused on volunteer role development, supervision, recruitment, placement, retention, encouragement, and recognition.
Participate in national volunteer staff working groups on a periodic basis.
On occasion, represent World Relief at community events or speaking engagements.
Perform other tasks as assigned.

Requirements

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
Valid drivers license, access to reliable vehicle and ability to pass MVR standards
Strong leadership skills to motivate and inspire a diverse group of people
Strong written and verbal communication skills; familiarity with tailoring messaging to diverse stakeholder groups.
Resourceful with the ability to solve problems in an efficient, calm manner.
Ability to multi-task and manage multiple deadlines with a limited degree of supervision.
Must have the ability to work under pressure with flexibility in a virtual or in-person team setting
Knowledge of project management concepts, tools and activities, requirements analysis and facilitation helpful.
Excellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organization.
Able to perform well in spite of complex or ambiguous challenges.
At least one year experience working in volunteer coordination or volunteer agency.
Knowledge in or experience with Microsoft O365 suite

Skills

Volunteer coordination
Volunteer agency
Microsoft O365 suite
Leadership
Written communication
Verbal communication
Problem solving
Multi-tasking
Project management
Interpersonal skills
Collaboration
Communication

Location

Austin, TX

Work Type

Hybrid

Experience Level

1+ year experience working in volunteer coordination or volunteer agency

Salary/Compensations

$23 - $25 an hour

Benefits

Competitive benefits package
Employee discount program for full-time employees
Gold-level Cigna Healthy Workforce Designation

About the Company

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church.
The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe.
Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

Equal Opportunity

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.