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About the Role
In this opportunity, you will play a key role in supporting customers with accounts under 60 days delinquent by helping them find solutions and maintain their accounts in good standing. In this first-party collections role, you’ll communicate with customers by phone and email, arrange payments, update account information, and ensure timely follow-up.
Responsibilities
- Communicating with customers using email and phone calls.
- Sending and receiving various documents to update accounts.
- Finding solutions and arranging payment(s).
- Meeting call and collection targets on a weekly basis.
- Completing skip tracing tasks as needed.
- Communicating with clients on updates with accounts.
Requirements
- 1–2 years of administrative or customer service experience is an asset, but not required
- Bilingualism in French and English is an asset
- Strong communication skills, both verbal and written
- Ability to multitask and manage competing priorities
- Comfortable using computer software such as Microsoft Office, softphone applications, and CRM systems
Location
- Stratford ON
- Etobicoke ON
Work Type
- Temporary full-time
- Hybrid
Salary/Compensations
- $36,750 - $44,750
Benefits
- Career development and internal growth opportunities
- Education support to help advance your skills
- Opportunities to contribute to meaningful, high-impact work
- A supportive, inclusive workplace built on trust and collaboration
- Recognition programs that celebrate contributions and achievements
- A hybrid work schedule that supports work–life balance
About the Company
- UPLevel is a supporting business provider that delivers services of customer care, member care, financial care, collateral management, and growth care which provides outbound support, due diligence, and document processing services.
- UPLevel is a subsidiary within ISC.
- ISC is the leading provider of registry and information management services for public data and records.
- ISC has excelled at delivering value to government, to industry and to our community.
- ISC is the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.