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About the Role
This role is responsible for leading a welcoming and responsive visitor experience, coordinating reception, workplace support, and hosted events within the London office.
Responsibilities
- Create a professional first impression by welcoming, registering and directing employees, brokers, suppliers and external guests.
- Manage the reception inbox and Head Office switchboard, support visitor access and maintain accurate pass records.
- Coordinate internal events and hosted activities, including space bookings, catering, room set-up and clear-down.
- Act as the first point of contact for general workplace enquiries and connect colleagues and suppliers with Facilities, IT or Office Support.
- Complete daily readiness checks, maintain safe and presentable customer-facing areas, and follow through or escalate issues promptly.
Requirements
- Strong interpersonal and communication skills, with a confident and professional approach to senior leaders and external visitors.
- Excellent attention to detail and the ability to manage competing priorities, bookings and practical requirements.
- A calm, proactive approach with strong follow-through and sound judgement when resolving or escalating issues.
- Competence using Microsoft Outlook, Word and Excel, together with relevant room or space-booking tools.
- The ability to work effectively across Executive Assistants, Facilities, IT, Office Support and suppliers, with appropriate awareness of security, health and safety, confidentiality and data protection.
Skills
- Customer service
- Organisation
- Ownership
- Digital confidence
- Collaboration and awareness
Location
- London
Work Type
- Office-based
- Full-time
Benefits
- Competitive compensation and benefits package
- Investment in growth through learning, mentoring, and clear development pathways
- Recognition and reward for performance and behaviours
- Support for skill and experience development
About the Company
- CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets.
- Offers a highly specialised and comprehensive portfolio of innovative and market leading products.
- Coverage is available to businesses of all sizes for domestic, international and global exposures.