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About the Role

Join a community of Enterprise Architects serving Accenture’s clients with insights regarding business and technology architecture. Drive industry and enterprise re-invention powered by Technology and Data. Challenge client norms, build trusted relationships, and embrace diversity. Collaborate globally to bring the best to clients and stay relevant to their changing needs.

Responsibilities

Assess the impact of business strategy on enterprise architecture across organization, applications, data, infrastructure, and operations.
Stay abreast of Comms & Media industry trends and translate them into enterprise architecture implications and transformation opportunities.
Lead large-scale IT and digital transformation programs for Comms and media clients, advising on impacts across people, process, technology, data, and AI.
Drive BSS/OSS transformation initiatives, leveraging deep understanding of telecom ecosystems and aligning architecture with Accenture offerings.
Engage with C-suite stakeholders, leading strategic conversations and influencing key architectural and investment decisions.
Co-create client Enterprise Architecture vision, strategy, and roadmaps aligned to business objectives and market dynamics.
Lead the creation of end-to-end architecture blueprints, covering applications, integrations, data, and technology landscapes.
Conduct as-is architecture assessments across business capabilities, applications, data, and technology, identifying gaps, maturity levels, and pain points.
Define target-state architecture, including application rationalization and modernization strategies.
Bring strong awareness of COTS platforms (e.g., Salesforce, Amdocs, Oracle, ServiceNow, MS Dynamics) and define best-fit enterprise architecture.
Apply industry-standard frameworks such as TOGAF and TM Forum (e.g., eTOM, SID, ODA), leveraging 7R modernization strategies to define and drive architecture transformation.
Work with business, technology & 3rd party stakeholders to effectively formulate, communicate, and conclude key architectural decisions.
Drive enterprise architecture governance to ensure alignment with principles, standards, and target-state architectures, maintaining architectural consistency and control.
Lead proposal development and deal shaping, translating client pain points into differentiated offerings and POVs.
Drive innovation through creation of reusable assets and PoCs, demonstrating business value and accelerating client decision-making.
Define enterprise data platforms, integration, and automation strategies, including AI-enabled architectures and agentic frameworks.
Identify opportunities to integrate AI and automation into BSS/OSS operations for improved efficiency and productivity.
Lead and mentor architecture teams, ensuring high-quality delivery, capability development, and alignment with enterprise standards.

Requirements

Experience in the Communications, Media & Technology (CMT) industry with strong global telecom exposure.
Deep knowledge of Telco BSS/OSS domains, including CRM, CPQ, Order Management, Product Management, Billing, and OSS.
Experience delivering complex digital transformation programs across large-scale telecom environments.
Strong blend of consulting, enterprise architecture, and telecom domain expertise.
Strong knowledge of cloud-native architectures, digital decoupling, and platform-based transformation strategies.
Demonstrate strong stakeholder management and executive communication skills, with the ability to influence senior leaders.
Experience with AI, data platforms, and emerging technologies, including Agentic AI and intelligent automation.
Deep expertise in CPQ (B2B Telco), billing architectures (mobile/converged), and revenue management.
Experience across OSS domain, including service fulfilment, provisioning, and assurance (e.g., ServiceNow, Remedy, AIOps, NetOps, and CMDB).
Strong understanding of telecom products and lifecycle management across Mobile, Fixed, IoT, Digital, and Cloud services.
TOGAF certified enterprise architecture practitioner.
Proven hands-on experience leveraging enterprise architecture tools (e.g., LeanIX, Orbus) to support architecture governance and modelling.
Demonstration of in-depth technology insight in particular Telco functional domain e.g. Sales, CRM, Order Management, Product management, Billing and OSS.
Experience working as an enterprise architect.
Experience in business capability and process taxonomies, maturity assessments and alignment of gaps to enabling technology solutions.
Experience with Enterprise / platform / application / data architecture.
Knowledge of architecture tools such as LeanIX, Ardoq, iServer, etc.
Previous experience in Comms and Media.
Experience in major enterprise architecture engagements e.g. application optimisation/rationalisation, re-platforming, modernization of enterprise architecture.
Certified in AWS/Azure/GCP and other enterprise platforms.
Familiarity with applying key frameworks such as APQC Process Classification Framework, Zachman Framework, ITIL and Scaled Agile Framework.

Skills

Cloud
Big Data
AI
Robotics
BSS/OSS transformation
Telecom ecosystems
COTS platforms (Salesforce, Amdocs, Oracle, ServiceNow, MS Dynamics)
TOGAF
TM Forum (eTOM, SID, ODA)
7R modernisation strategies
Enterprise data platforms
Integration
Automation
AI-enabled architectures
Agentic frameworks
Communications, Media & Technology (CMT) industry
Telco BSS/OSS domains
CRM
CPQ
Order Management
Product Management
Billing
OSS
Cloud-native architectures
Digital decoupling
Platform-based transformation
Stakeholder management
Executive communication
Agentic AI
Intelligent automation
CPQ (B2B Telco)
Billing architectures (mobile/converged)
Revenue management
Service fulfilment
Provisioning
Assurance
ServiceNow
Remedy
AIOps
NetOps
CMDB
Telecom products lifecycle management
Mobile services
Fixed services
IoT services
Digital services
Cloud services
Enterprise architecture tools (LeanIX, Orbus)
Business capability taxonomies
Process taxonomies
Maturity assessments
Enterprise architecture tools (LeanIX, Ardoq, iServer)
AWS
Azure
GCP
APQC Process Classification Framework
Zachman Framework
ITIL
Scaled Agile Framework

Location

London
Manchester
Edinburgh

Work Type

Up to 100% mobility required
Onsite client engagement

Experience Level

Manager
Senior Manager

Education Level

TOGAF certified
Certified in AWS/Azure/GCP

Benefits

30 days’ vacation per year
Private medical insurance
3 extra days leave per year for charitable work

About the Company

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.
We believe in inclusion and diversity and supporting the whole person.
Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity.
Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Opportunity

We believe that no one should be discriminated against because of their differences.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.
Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.