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About the Role
As a Truck Service Adviser (TSA), you will provide first-rate customer service to customers about the products and services offered. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions, ensuring every traveler returns to the road safely and in better condition than when they arrived.
Responsibilities
- Work in a trusting and safe environment focused on provided excellent customer service where the expectations of the customer are exceeded.
- Have extensive knowledge of the services provided and the products sold.
- Have strong selling skills to help generate revenue.
- Ability to influence in a professional manner while maintaining and displaying high integrity.
- Write, detail and process (pay out) Work orders and OTC transactions.
- Properly write up an ETA Work Order.
- Secure purchase orders, prepare and communicate quotes to customers.
- Prepare end of shift drop and shift reports.
- Understand various payment types.
- Provide customers with descriptions of any issues with their vehicle and help them understand what is needed to return them to the road safely.
- Regularly be on the phone speaking to drivers and companies, securing payments or advising drivers/companies with issues related to their vehicle.
Requirements
- A dedicated individual who works well with others and is excited to be a part of the team.
- Good verbal, written and communication skills.
- Basic computer skills.
- Ability to work night shift hours, weekends, some holidays and be available to come in if needed to cover a shift.
- A valid driver's license and reliable transportation.
- No previous experience needed.
- Regularly speaking to and listening to customers.
- Standing, Walking, Kneeling, Bending over and Crouching.
Skills
- Selling skills
- Communication skills
- Basic computer skills
Location
- 2850 Main St E Albert Lea, MN 56007
Work Type
- Second Shift (3pm-11pm)
- Training on First Shift
Experience Level
- No previous experience needed
Salary/Compensations
- Weekly Pay
Benefits
- 401k
- Growth Opportunities
About the Company
- The employee may be exposed to outdoor elements in all seasons.
- Occasionally, the employee will be exposed to fumes and particles.
- The noise level in the environment can be loud at times.